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Client:
Cpl
Location:
Galway, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
b400d4bb7922
Job Views:
2
Posted:
27.04.2025
Expiry Date:
11.06.2025
Job Description:
Grade III Clerical Officer
Job Specification & Terms and Conditions
Principal Duties and Responsibilities:
In line with employer policies, procedures and best practice standards, the Clerical Officer will:
Administration
* Provide office support, answer queries, and provide a reception/telephone service
* Keep themselves informed of relevant documentation and procedures
* Manage data including maintaining, correcting, collating, interrogating, validating, and processing data
* Maintain accurate, up-to-date records and filing systems (both computerized and paper-based)
* Assist in or prepare reports as necessary
* Provide information and support to Service Managers, teams, clients, patients, and the public
* Respond to communications promptly
* Undertake other administrative tasks as directed
* Represent the service positively
Customer Service
* Make and take phone calls from members of the public
* Use email for communication when needed
* Promote and maintain a customer-focused environment
* Treat service users with dignity and respect
* Act on feedback from service users and report to Line Manager
Service Delivery and Improvement
* Handle sensitive and confidential information per GDPR guidelines
* Participate in innovation and support change initiatives
* Identify potential problems and consult with Line Manager
Standards, Policies, Procedures, and Legislation
* Maintain knowledge of employer policies and procedures
* Understand relevant HIQA standards and comply with protocols
* Support sustainability initiatives within the service
If interested, please apply with your current CV.
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