Operations Supervisor at Christ Church Cathedral
About Us:
Christ Church Cathedral is the spiritual heart of the city, an Anglican Cathedral and a registered charity. We are one of the most-visited heritage sites in Dublin, welcoming visitors and pilgrims from all over the world.
We offer a vibrant space with a diverse team of skilled personnel, made up of clergy, employees and volunteers who work alongside each other. Due to our prominent city centre location, we host many concerts and corporate dinners every year.
Job Description:
The Operations Supervisor plays a pivotal role in supporting all aspects of our activity. This full-time permanent contract reports to the Cathedral Manager.
Rotas are based over seven days, including early/late shifts and weekends. We strive to ensure a positive work/life balance wherever possible when creating rotas.
The successful candidate will work under the direction of the Cathedral Manager and help manage the cathedral's daily operations. Applicants must be aged 18 or over and have fluent English.
Main Duties & Responsibilities:
* Provide support to the Cathedral Manager.
* Lead and support the operations teams (Verger, Events and Welcome Desk) to ensure the smooth daily management of the cathedral's religious and commercial operations.
* Assisting the Welcome Desk Supervisor to ensure the Welcome Desk team delivers a warm welcome to all visitors.
* Ensure proper implementation of the Cash Handling policy.
* Assisting with daily cash counts and daily finance reports.
* Attending to minor maintenance issues that may occur.
* Taking charge of in-house events, with further opportunities to be the Event Supervisor for various events and religious services.
* Work with the Cathedral Manager and other departments to ensure policies and procedures are correctly implemented, with the scope of developing and implementing new Standard Operating Procedures (SOPs).
* Lead by example and set the tone of the organisation.
* Address all visitor queries or concerns in a pleasant manner.
* Motivate team members to perform at their best.
* Ensuring that a respectful atmosphere appropriate to the cathedral's identity as a place of worship is always maintained.
* Continuously look for opportunities to improve our operations.
* Occasional cover, where necessary at Welcome Desk, Gift Shop, Events, which includes, till operations, cash handling, till counts, stocking and other retail activities as directed by the Cathedral Manager.
Key Responsibilities after Probationary Period:
* Key holder responsible for opening and securing the cathedral and grounds as required, including familiarity with all alarm codes and monitoring systems.
* Any Other ad-hoc duties as directed by the Cathedral Manager.
Requirements:
* Qualified or experienced in Tourism, Events or Hospitality management.
* Previous cash handling experience.
* Excellent communicator, both written and verbal, with a strong customer focus.
* The appearance of the cathedral spaces is very important.
* High attention to detail with visual awareness and presentation skills.
* Excellent PC skills with advanced knowledge of Word, Outlook and Excel.
* With scope to learn backend POS, Rota system and various OTA backend systems.
* Flexible, innovative, accurate, Prepared to work on your own initiative and to support the wider team
Essential Skills:
* Excellent organisational skills.
* A strong customer-focused attitude.
* The ability to communicate effectively.
* High energy to be able to deal with the large volume of activities.
* Working alongside colleagues, ensuring the collegiate working atmosphere of the cathedral is maintained.