Senior support analyst

**Senior Client Support Analyst**

We are seeking an experienced and client-focused Senior Client Support Analyst to join our UK-based team.

This role offers the opportunity to work in a fast-paced environment, supporting a sophisticated client base using a proprietary low-latency trading platform.


Key Responsibilities:

* Provide trade, system, and integration support via phone, email, and chat for clients using GUI-based and automated trading applications.
* Offer trade support and troubleshooting for proprietary trading algorithms.
* Investigate order routing and connectivity issues between our firm and multiple execution venues.
* Diagnose and resolve system performance and client integration issues.
* Perform QA testing on trading tools, algorithms, and risk applications, documenting findings as required.
* Assist with client onboarding and account setup.
* Collaborate with Dev Ops, QA, Sales, and Development teams.
* Support a global client base as part of an international platform support team.
* Mentor junior team members and contribute to process improvements.


Ideal Candidate Profile:

* Bachelor's degree or equivalent experience, ideally in Finance, Economics, Mathematics, or Computer Science.
* Previous experience in financial services, trading support, or a similar environment.
* Familiarity with FIX protocol is beneficial.
* Proficiency in SQL and Python is advantageous, with a good understanding of Equities, Derivatives (Indexes & Options), and Futures markets.
* Strong problem-solving skills and ability to resolve issues in a timely manner.
* Professional and proactive attitude with a keen eye for detail.
* Ability to work under pressure in a fast-moving, client-driven environment.
* Strong interpersonal skills and the ability to manage multiple priorities effectively.
* Must be based in NI.


What's On Offer:

* Competitive salary up to £65k, plus performance-based bonus.
* Comprehensive benefits package, including private healthcare and pension contributions.
* Flexible hybrid working policy.
* Generous holiday allowance, including options for additional leave.
* Professional development and training opportunities.
* A collaborative and dynamic working environment.
* Modern office space in a central UK financial hub.