Job Title: IT Infrastructure Manager
The successful candidate will be responsible for overseeing the management of IT infrastructure and delivering End User Computing (EUC) services to all SSC employees.
Key Responsibilities:
* Oversee IT infrastructure used for delivering EUC services, which includes endpoints, authentication and authorization services, single sign-on, remote access, desktop virtualization, end-point security, file and print services.
* Directly responsible for managing and implementing EUC VDI environment running via Citrix on Nutanix NC2 in both Cloud and internal DCs.
* Responsible for designing, architecting, and implementation of End User IT solutions, along with change management activities.
* Review performance of EUC services with IT service providers, provide recommendations, and oversee resolution of operational issues.
* Provide third/fourth-level support for incidents and problems in designated areas of expertise and assist our vendor partners as needed.
Requirements:
* Degree in computer engineering, computer science, or equivalent.
* At least 7 years of experience managing an End User IT Environment.
* Broad technology experience encompassing architecture, network design, and IT operations in a global organization.
* Extensive Windows 10/11 Experience.
* Covering image development and deployment at scale.
* Extensive Endpoint Management tool (SCCM, 1E, Intune, Jamf, etc.) covering implementation and use of said tools.
* Familiarity with MACOS and Dell Wyse.
* Extensive knowledge of Desktop Virtualization, Citrix & Nutanix.
* Ability to apply the latest technology best practices and trends in delivering IT services, and in establishing the overall direction and control of the IT function.
* Good working knowledge in Active Directory, DNS/DHCP, Single Sign-On, LDAP/LDAPS, 2 Factor Authentication, Encryption, EntraID, and Windows Server.
* A good understanding of SDLC and Agile methodology, ideally Jira based.
* Enterprise Architecture or Microsoft Certification/Citrix Certification/Nutanix Certification.
* Exposure to ITIL (Incident, Problem & Change management).
* Ability to work independently, multi-task, and take ownership.
* Excellent Communication - verbal and written.
Salary:
$120,000 - $180,000 per year