Role Summary: Security Staff will ensure the safety and security of residents, staff and buildings within the centre.
They will work hand in hand with the Centre Manager to ensure that everyone is welcomed and has access to the Residents Information folder at the front desk.
They will be the point of contact as visitors enter the centre and will display the ethos of great customer care and service on behalf of the organisation.
Within the Horizon House Group we have a No Hands On Policy, which means that we do not lay hands on any of our residents, unless in the case of an emergency, where we need to undertake emergency first aid, until emergency services arrive to take over.
In all other cases we call gardai.
In rare cases, we may need to direct people away from danger or outside the building, whenever possible this should be without physical contact.
Qualifications: PSA Licence Two modules of QQI level 5, in hospitality or customer care.
Or equivalent Be competent and literate in Microsoft word processing and Excel.
Have excellent communication skills in English and other languages.
Be competent in Google translate or any other translator app.
Experience: It is essential for the Security/Porterto have a minimum of 1 years of experience as security personnel or as a porter or equivalent and it is desirable that at least 1 year of experience in working with International Protection Residents, working with an NGO in a country in conflict or any other experience where it would make you a suitable candidate for this post.
Descriptions of which must be specifically laid out and explained on your application for this post.
Experience in working with people from a wide variety of different cultural and geographic backgrounds is essential.
Accountable to: The Centre Manager Responsibilities: Security personnel will support the Centre Manager in insuring that all residents have been booked in for the Reception Officer to undertake an initial assessment of need as they come through reception.
They will take phone and e mail enquiries and direct them to the Centre Manager or other staff as appropriate.
They will have responsibility for the maintenance of the fire book and the first Aid box.
They will undertake cleaning duties and maintain the security of the premises internal and external.
They will monitor the cameras and work within the CCTV policy.
They will respond to emergencies and report immediately to the Manager or Manager on Call out of Hours.
They will keep an account of residents daily use of beds along with the Night Porter.
Security staff are expected to remain courteous and always treat everyone with dignity and respect.
Accountability: 1.
To be the point of contact, for residents, outside normal business hours, signposting them to services internal to the Centre.
2.
Assist with induction of new residents, integration to the centre and provide ongoing supports.
3.
Security Staff will establish good working relationships with all agencies who come into the centre, be welcoming to them and arrange facilitation of appointments that they may have with residents or management.
4.
Ensure the recording of all visitors to the centre and ensure that no visitor goes to the bedroom areas.
5.
Maintain the post book.
6.
Maintain the Residents Information Folder on the Reception Desk 7.
Do the weekly checks and maintain the First Aid kit in the Centre.
8.
Welcome and check the ID of all inspectors and official visitors to the centre ensuring that they sign the visitors book.
Allert management when inspectors announce themselves.
9.
Monitor the cameras 10.
Undertake cleaning duties on a rotational basis 11.
Assist in the monitoring of the use of beds by residents and give feedback to management.
12.
Deal immediately with incidents, and where necessary call 999 for emergency services (gardai or ambulance or fire services) or back up.
Report immediately to the manager on call.
13.
Be vigilant to the possibility, that we may have trespassers or other untoward behaviour on the grounds at times, and in such a case, note the time of the intrusion, and call Gardai.
Where possible note all numbers of any strange vehicles in the communication/handover book.
14.
Report all use of fire equipment, fire alarms going off, electricity or fire outage, and report to management.
15.
Security staff may at times, be expected to assist residents to pack up their belongings and either move their belongings to the transportation or put them in storage in preparation for departure or deportation, this will be under the guidance of the Centre Manager or Senior Managers.
16.
Security Staff may from time to time be asked to assist other staff with furnishing a room at short notice.
17.
Fill out the risk identification form and report all risk issues as they arise while on duty.
18.
Assist residents to make complaints on the complaints form, at their request.
19.
Be compliant with the IPAS Code of Conduct for staff working in International Protection and Direct provision Centres.
Health & Safety It is the responsibility of all staff to read and comply with the Safety, Health, and Welfare Manual in line with the Safety, Health, and Welfare Act 2005.
It is the role of the Receptionist to familiarise themselves with the Health & Safety documents, support their implementation and liaise with residents on this.
The Company Safety, Health and Welfare Manual will be issued to all staff as part of the induction process.
It is also available at reception any time.
Fire Safety It is the responsibility of all staff to read the Fire Safety Policy and familiarise themselves with the Fire Evacuation procedures.
All staff have a role to play in the Fire Safety within the premises and should familiarise themselves with theses procedures.
The Fire Safety Policy will be issued to all staff as part of the induction process.
It is also available at reception any time.
Compliance Security Staff will read all Policies and Procedures, understand the processes, and report all identified hazards on the Company Risk Identification Form.
Where necessary and appropriate, Security Staff will initiate a risk identification form, for the manager to then undertake a full risk assessment and mitigation plan.
Security Staff may be asked to support residents with filling out and submitting Complements, Comments, Complaints from time to time.
Security Staff are not a Mandated Person under Children First 2011, The Childrens First Act 2015 and to adhere to the Childrens First National Guidance 2017, however, they will be aware and have completed their online Childrens First Training and immediately alert management where they suspect there may be a child welfare concern.
Security Staff will be expected to be well versed in the Safeguarding Vulnerable Persons at the Risk of Abuse 2014 and will adapt a No Tolerance, approach within the Horizon House Group.
Security Staff in consultation with the Reception Officer or the Centre Manager (Designated Officer) undertake the delivery of any individualised Safeguarding or PEEP (Personal Emergency Evacuation Plan).
Reports It is the responsibility of the Receptionist to ensure that the following reports are completed and issued on time.
Report Type: 1.
Fire Checks 2.
Risk Identification Forms 3.
First Aid Box 4.
Incident or Accident Issued To: 1.
Centre Manager or Reception Officer 2.
Centre Manager 3.
Centre Manager 4.
Centre Manager Issued When: 1.
Daily both on day duty and on Night Duty 2.
Risk Identification Form to be filled out and given to the Centre Manager when there is a perceived hazard.
3.
Weekly on Sunday Nights 4.
Details of the incident/accident left for the manager in the communication/handover book for the next day Report to out of hours manager Supervision Security Staff will participate in supervision, from the Centre Manager at least twice per year and will have a personal development plan developed in consultation with the Centre Manager.
They will have a pay review once per year each September which is performance related.