At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The Impact of Focusing on People
The impact we have on the world is made possible by focusing on our people. We recognize and celebrate our teams' achievements. We strive to create an inclusive and diverse culture where everyone's contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
We believe that when people are the priority and they're inspired to unleash the power of innovation for a better world together, anything is possible.
Job Description: IT Engineer
As a crucial member of our IT team, you'll contribute your technical assistance and guidance to projects for various systems and infrastructures. Acting as a technical liaison, you'll address complex business problems with automated systems solutions. Your expertise will be instrumental in driving Lam's commitment to innovation and efficiency.
Primary Functions
* Technical Support for End Users: Provide comprehensive technical support to end users, addressing issues such as system updates, application installations and uninstallations, and troubleshooting various technical problems.
* Proficiency with Microsoft Office Suite and SAP CRM: Ensure seamless operation and support for Microsoft Word, Excel, PowerPoint, and SAP CRM.
* Ticketing System Management: Use ticketing systems to track updates, manage incidents, and operate within given Service Level Agreements (SLAs).
* Microsoft Intune and Onboarding Solutions: Use Microsoft Intune for onboarding assets and other solutions for smooth integration and management of IT assets.
* Network Support and Documentation: Provide local hands-on support for patching network cables and updating documentation.
* Network and Firewall Infrastructure: Work with Cisco, Palo Alto, or similar technologies to ensure secure and efficient network operations.
* Collaboration with Global Teams: Work with global teams and cross-functional departments to resolve local issues.
* Active Directory Management: Manage group membership and user accounts in Active Directory.
* VMware Experience: Onboard and manage virtual machines (VMs) to ensure effective virtualization solutions.
The candidate should exhibit strong problem-solving skills, effective communication abilities, and a proactive approach to managing and resolving IT-related issues.
Requirements
We are looking for candidates who meet the following requirements:
* Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
Preferred Qualifications
University degree in computer science or a related field, excellent English language skills.
Required Skills and Evaluation Criteria
The ideal candidate should possess the following skills and qualities:
* Good written and verbal communication skills
* Rigor and discretion
* Broad notion of service
* Autonomous and able to effectively manage workload
* Familiarity with IT management systems (Intune, SCCM, AD, Service Now, O365, SAP CRM)
Our Commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with the flexibility to work remotely.