Location: Dublin South, Dublin, Republic of Ireland
Type: Permanent
Start: ASAP
Desired skills:
Support Engineer, Level 2, Level 2 Support Engineer
We are seeking to hire an experienced Level 2 Support Engineer on behalf of our client in Dublin.
This role will involve troubleshooting and managing Level 2 IT Support tickets and resolving issues for your clients. You will work on physical and virtual client and server devices, troubleshoot applications, premises and Cloud servers, while deploying IT solutions. This position requires onsite presence, as the office is based in South Dublin.
Responsibilities:
* Managing and resolving tickets and service requests designated to you by the helpdesk manager.
* Acting as the escalation point-of-contact for Level 2 IT Support tickets.
* Deploying, migrating, and documenting IT solutions for your client base.
* Introducing and suggesting new technologies to the management team.
* Overseeing, training, and mentoring the activities of the Level 1 Support team.
Requirements:
* A minimum of 3 years' experience with Office 365 Administration, including M365 tenancy portal, exchange administration, SharePoint administration, and MS Azure Portal.
* Experience with firewall deployment (preferably SonicWall) and network troubleshooting.
* Experience with Intune management and deployment.
* Strong experience with MS Windows Server 2016 and above.
If you are interested in this position, please apply using the link below. For further information, feel free to reach out to Ivan at Reperio.
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