Who are we? Founded in 1998, PlanNet21 are a multi-award winning technology solutions provider with headquarters in Dublin Ireland. We employee over 100 full time staff with regional offices across Cork, Galway, Belfast, and Edinburgh. Since our inception PlanNet21s heritage was built upon pioneering technical innovation and excellence and this continues with some of the key customers PlanNet21 work alongside today. Throughout our 26-year history PlanNet21 have built up key strategic technology partnerships with some of the world leading technology vendors including Cisco, Palo Alto Networks, HPE Aruba, Juniper, Nutanix, IBM among many others. We hold a number of advanced industry specialisations across enterprise networks, security, cloud, unified communications and collaboration, contact centre services and bespoke software development solutions. With our unified architecture approach, we possess all the key attributes to evaluate, design, commission and support complex solutions for some of the industrys most prestigious customers across a range of sectors including enterprise, public sector, education and global multinationals. Mid-Level Network Engineer CCNP This is a unique opportunity for a Security or IP routing and switching engineer with CCNP or Fortinet Certified Professional certification and relevant experience, to join a successful Systems Integrator delivering IP Services to many enterprise customers in Ireland. Taking full ownership of projects relating to the design and delivery of our customers core networks and customer-facing networks, this is an excellent time to join a company with great promise. Additionally, this role requires support for our Enterprise organisations with Cisco and Fortinet Infrastructures. Taking escalation of issues from more junior members of the team and escalation of incidents to vendor partners for technical assistance and troubleshooting. The Network Operating Centre (NOC) is located in Dublin and from here we remotely manage our customer base. This involves secure remote access to the customer infrastructure to allow troubleshooting their network incidents using tools necessary for such support (AD, SolarWinds, SW deployment, Monitoring and alerting software, Vulnerability assessment, backup and restore technologies, patch update, RMM tools, etc.) Responsibilities: Design and deliver technical solutions to customers in Cisco and Fortinet networking and security environments Be able to take design plans and implement into the infrastructure according to business and technical requirements. Have a strong technical troubleshooting skill set and be able to research and develop solutions during project delivery Communicate proactively with all involved personnel to identify problems, create solutions, and implement efficiency improvements. Technically manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline. Coordinate with various stakeholders and technical personnel during all project phases, from initial development through implementation. Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables. Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes. Provide 2nd and 3rd level support for all reported incidents. Liaise with manufacturer TAC support teams during customer incidents. Key Skills & Experience required: Good problem-solving and troubleshooting skills Experience troubleshooting technical incidents in Cisco and / or Fortinet environments. Cisco ISE, Firepower, Wireless and DNAC experience Cisco Routing and Switching experience Fortinet fortigate, fortiManager, fortianalyzer experience Cisco CCNP and / or Fortinet FCSS qualifications requirement. Previous experience delivering networking and security solutions to customers in Cisco and Fortinet environments Practical experience of common routing protocols such as BGP, OSPF and ISIS Familiarity with MPLS technologies (both Layer 2 and Layer 3 VPN) Excellent written and verbal communication skills. Comfortable interacting with customers/other departments and management Excellent MS Office skills Why choose PlanNet21? PlanNet21 Communications doesnt just hire good people. We hire the best people possible. By joining PlanNet21 you join an exciting community of developers, engineers, employees, partners and customers who are committed to building next generation of communications networks. The secret of our success is the people we recruit and were looking for the best. You need an enquiring mind, a proven ability to solve complex problems and have an outstanding academic record. Join us and youll find that the focus is all about you. Youre recognised and treated as an individual. Your training is unique to you and will continue throughout your career. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Structured Career Path Financially Stable Employer Exposure to Industry Giants Challenging Environment Ongoing Training & Development Flexible Working Environment Generous Benefits & Package PlanNet21 Communications is an Equal Opportunities Employer committed to Diversity and Inclusion. Benefits: Discussed at interview