Horizon House Group provides board, accommodation and ancillary services to 900 persons in 6 separate units currently located throughout the Leinster region. The majority of our units provide accommodation and person-centred supports to persons seeking international protection as families or as individuals. Our services are provided in line with the National Standards for International protection accommodation. We comply with HIQA and IPAS inspections ensuring standards and terms of our contracts are met.
Head of Compliance and Risk Manager
This position will be an integral part of a new Audit Risk and Compliance Department within the Horizon House Group. This is a senior management position, and the successful applicant will report to the Chief Executive Officer and the Chief Operating Officer.
Responsible to: Governance Board
Reporting to: Chief Operating Officer
The successful candidate must prioritise the care and support of individual and family residents to ensure that their individual health and social care needs are addressed. The ideal candidate should approach their work with a culture of person-centred support, with flexibility and enthusiasm. Candidates must be motivated and have the capability to inspire and educate others.
Candidates will lead our management team to ensure compliance with IPAS and HIQA and will manage and oversee our risks register.
Responsibilities
* Ensure a proactive approach to incident, accident, complaints and risk management across the Horizon House Group in line with the National Standards and national guidance.
* Ensure that our policies in relation to Risk Management, Complaints Management, Child Protection and Adult Safeguarding and the management of Incidents and Accidents are in line with Irish Law, National Policy and National Standards.
* Support, advise, and train all services on the above policies and in particular the risk assessment process in relation to person-centred risk scenarios, risk registers, incident management and PEEP’s.
* Support Centre Managers in the assessment of Impact and Likelihood in risk scoring.
* Report to Governance Board on a quarterly basis.
* Liaise with other members of the senior management team in relation to corporate risk and corporate risk management.
* Ensure that there is a mitigation plan in place for each risk identified, short term and long term.
* Develop and ensure internal support systems/processes for incident management, including communication and escalation of serious incidents (internally and to external agencies e.g. TULSA, An Garda Siochana, HSE, IPAS) are followed.
* Ensure that all risks are reviewed within the agreed timeframe.
* Monitor risk registers and incident management system, tracking implementation of major reports/investigations recommendations.
* Support management in understanding expectations under National Standards and in preparing Centres for HIQA and other inspections.
* Set KPIs with the Governance Board and carry out internal audits, producing compliance reports under IPAS and HIQA guidelines.
* Ensure compliance with the Service Specification of each contract.
* Support the COO to ensure we are meeting the requirements of the appropriate contracting authority.
* Be present for HIQA inspections and present governance structure and company’s policies and procedures.
* Write and develop compliance action plans and agree timeframes for actions to be achieved.
* Operate, monitor and manage cloud-based risk management platform, collaborating with technical support, updating and maintaining platform.
* Oversee the complaints process and ensure that TOR and timeframes are set for the investigation of each complaint and that they are delivered within the agreed timeframes.
* Support colleagues in improving and managing Incident and Risk Management processes.
* Support delivery of uniform training for incident and risk management to ensure consistent risk and incident management processes in line with National Standards.
* Continuously track recommendations from Serious Incident reports, investigations and audits to meet standards/national recommendations.
* Establish compliance standards and design improvements to internal control structures.
* Together with Managers, identify, measure, mitigate, monitor, and report risks.
* Oversee compliance monitoring and engage with senior stakeholders.
* Manage risk appetite and provide regular reporting of Compliance & Risk issues.
* Develop and implement risk management strategy, policies, and business continuity plans.
* Conduct and oversee internal reviews, spot checks or audits to ensure that control procedures are followed in relation to the National Standards.
* Conduct or direct the internal investigation of compliance issues.
* Inform, educate and train employees on matters associated with regulations and industry practices.
* Oversee and operate the risk management framework to evaluate and assess compliance.
* Evaluate the risk assessments carried out by the business and the controls established to manage those risks, together with recommending to the Board that the assessments be accepted.
* Facilitate the Risk Committees established to oversee risk management.
Candidate Requirements
* Promote humanity at the centre of all interactions with our residents.
* Be able to take on the role of Mandated Person and DPL in terms of Child Protection and Vulnerable Adults.
* A formal qualification in Social Care or Healthcare Management or other relevant qualification at level 8 or above on the QQI framework. A risk qualification is desirable but not essential.
* A minimum of 5 years Management experience in Direct Provision, Social Care, Health Care, or equivalent experience.
* A minimum of 1 year working with people from other nations in crisis situations or seeking international protection, or emergency or temporary residency.
* In-depth knowledge and understanding of the National Standards for Direct Provision Accommodation.
* Detailed and demonstrable experience of risk management processes and national standards related to risk management.
* Experience of working with diverse groups with understanding and empathy along with the ability to communicate with ease using translation tools and apps.
* Detailed knowledge and demonstrable experience of legal requirements, National Policy, national and/or internal Policy in relation to Risk and Incident Management.
* Detailed knowledge of oversight and maintenance of Risk Registers.
* Detailed knowledge of other related policies/guidelines/Codes of Practice such as Children’s First Legislation, Mental Health Act, National policy on Safeguarding of Vulnerable Adults, Human Rights Approach, Person Centredness.
* Demonstrate understanding of how these policies serve and influence the risk agenda for Horizon House Group.
* Detailed knowledge of the ASSIST methodology of complaints management.
* Significant experience in the management of incidents and producing succinct and detailed reports.
* Significant experience in the analysis of incidents from Data and how trends relate to the risk agenda in areas such as safeguarding, person-centredness and the Human Rights approach.
* Extensive experience of delivering training and presentation in a related field such as risk and/or incident management.
* Good working knowledge of Health and Safety Principles arising from the Safety, Health and Welfare at Work Act 2005, and ISO 45000.
* Understanding of legal reporting requirements in relation to HSE, HSA, Tusla and An Garda.
* Prepared to upskill and undergo training as required by organisational objectives.
* Ability to travel to units for inspections, site visits, and training.
Applicants may be shortlisted on the information supplied in the Curriculum Vitae.
Salary scale
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