This range is provided by KennCo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Competitive Salary plus Monthly Performance Bonus
Human Resources Executive at KennCo Underwriting Ltd.
Customer Service Agent – Insurance Personal Lines
Hybrid Role in Dublin 16
MUST BE APA QUALIFIED & HAVE PERSONAL LINES EXPERIENCE
The successful candidate will work within the KennCo Insurance customer service department. The role will be dealing directly with customers, answering queries on their policies, renewal queries, mid-term adjustments, and any other insurance queries our customers may have. The role provides an opportunity to gain experience in customer service, customer retention, and policy administration.
Key Responsibilities:
1. Ability to work in all sections of personal lines, including Renewals, Processing mid-term adjustments, after sales customer enquiries.
2. Building rapport with customers.
3. Retaining existing business and working towards renewal retention targets.
4. Ensuring all data is kept up to date on applied relay systems.
5. Dealing with all customer requests in an efficient manner.
6. Providing a high level of customer service.
7. Ability to process administrative duties with a high level of accuracy and attention to detail.
Skills & Knowledge:
1. Excellent organisational skills and the ability to prioritise and manage daily tasks.
2. Ability to work on own initiative and as part of a team.
3. Ability to work within a fast-paced environment.
4. Applied system (Relay) knowledge is an advantage.
5. Clear & proficient communication and negotiation skills.
6. Be motivated and have a positive outlook.
Experience & Qualifications:
Must be minimum APA qualified.
Benefits:
1. Performance bonus.
2. Paid exam fees and study leave.
3. Sports & Social Club.
4. Staff can contribute to a PRSA pension plan.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service and Administrative
Industries
Insurance
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