Join our dynamic Customer Contact Centre (CCC) team for a role that's both diverse and stimulating. You'll be the frontline responder, tackling customer queries via phone, email, and post in a fast-paced environment. Don't worry if you're not already a pro – we'll provide comprehensive technical and soft skills training to get you up to speed.
Responsibilities
* Quickly assess and prioritise the flood of inbound queries, using our workflow tools (Pega) to direct them to the right departments.
* Show off your excellent verbal communication skills and your dedication to top-notch customer service.
* Handle incoming customer inquiries efficiently, striving to resolve issues right on the first contact.
* If things get tricky, escalate complex matters or complaints to our CCC Team Leader.
* Follow our Identification & Verification checks (ID&V) procedures for all inquiries.
* Keep meticulous records of incidents and breaches, ensuring swift follow-up actions.
* Enter information accurately into our systems.
* Identify ways to improve our processes for better customer experience.
* Be open to feedback and eager to learn and grow in your role.
* Become a go-to expert in our procedures, staying up to date with mandatory training.
* Follow all BCMGlobal compliance procedures to ensure we're always operating at our best.
Experience & Personal Attributes
* At least 1 year of experience in inbound calling customer service (any type of industry).
* Leaving Certificate (or equivalent).
* Strong communication skills, both with customers and internal colleagues.
* An organised approach to work, with the ability to juggle tasks and priorities effectively.
* Proficiency in Microsoft packages.
What You Can Expect From Us
* Working in a friendly environment surrounded by amazing talents and personalities.
* Company matched pension, life assurance, paid maternity, adoption and shared parental leave, paternity pay of two weeks, and plenty more.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their well-being is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our Company journey and together we will achieve our full potential.
Candidates must have the relevant work rights to be considered for an opportunity at BCMGlobal. Successful applicants will be required to complete background screening prior to commencement of employment.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Customer Service
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