Customer Experience Executive
We are seeking a highly organized and detail-oriented Customer Experience Executive to ensure exceptional customer experiences, provide office support, and manage administrative tasks. This role offers a hybrid working arrangement and excellent company benefits.
Duties:
* Process new member applications efficiently and respond to membership emails.
* Collaborate with maintenance and support partners to ensure vehicle availability.
* Review escalated customer queries or complaints and take appropriate action to resolve matters.
* Accurately process fines and penalties on time.
* Organize purchase orders for invoices and provide training to dealership staff on mobility services.
* Log technical issues with suppliers and monitor customer reviews.
* Respond to online queries and analyze customer support reports to ensure high levels of customer satisfaction.
* Log company expenses on relevant platforms.
* Process outstanding payments.
* Prepare vehicle condition reports for vehicles removed from the fleet.
* Perform general administrative duties.
Skill Requirements:
* Strong organizational skills.
* Excellent communication skills.
* Experience managing processes.
* Effective time management and attention to detail.
* Ability to multitask.
* Proficient in Microsoft Excel.