Role Overview:
The Administrator will be responsible for providing exceptional customer service and administrative support in a fast-paced office environment.
Main Responsibilities:
* Dealing with walk-in clients and responding to phone calls and emails in a professional and timely manner.
* BUILDING POSITIVE PROFESSIONAL RELATIONSHIPS WITH LIFE COMPANIES AND PROVIDERS TO EXCEED CLIENT EXPECTATIONS.
* Providing an excellent level of customer service at all times, meeting the needs of clients with a positive attitude and willingness to help.
* Performing various office administrative duties, such as data entry, filing, and other tasks as required.
* Using Microsoft Office, Excel, and PowerPoint to prepare reports and presentations.
About You:
* Prior experience in the financial services industry is preferred but not essential.
* A strong educational background in administration or a related field, such as APA qualification or similar experienced administration background.
* Exceptional verbal and written communication skills, with the ability to effectively communicate with clients and colleagues.
* Strong customer service skills, with a focus on delivering high-quality service to exceed client expectations.
* A positive working attitude, with a willingness to learn and take instruction, and a flexible approach to work in an office-based environment.