Due to increased demand from our customers, P.O.H Auto Services is looking to recruit an experienced or trainee Service Advisor (full/part time) for an immediate start.
Job Summary: As a Service Advisor, you will be responsible for providing excellent customer service and managing the servicing and maintenance needs of our customers. You will act as a liaison between our customers and the service department to ensure a smooth and efficient service process.
Key Responsibilities:
1. Customer Interaction: Greet and assist customers, understand their service needs, and provide recommendations based on the manufacturer's guidelines and the vehicle's condition.
2. Service Recommendations: Communicate vehicle issues and service recommendations to customers, including required repairs, preventive maintenance, and suggested services.
3. Service Scheduling: Schedule service appointments.
4. Service Estimates: Provide customers with accurate and transparent cost estimates for service and repairs, including parts, labour, and potential additional charges.
5. Vehicle Inspection: Conduct vehicle inspections and document the condition of the customer's vehicle. Share findings with customers and prioritise necessary repairs and maintenance.
6. Communication: Keep customers informed of the progress of their service or repair work, including any unexpected delays or additional repairs required.
7. Parts Ordering: Order necessary parts and materials to ensure timely completion of service or repair jobs.
8. Quality Assurance: Ensure that all service and repair work is performed to Volkswagen's quality and safety standards.
9. Billing and Invoicing: Prepare and explain invoices to customers, collecting payments, and handling any warranty claims or issues.
10. Customer Satisfaction: Ensure a high level of customer satisfaction by addressing any concerns or complaints promptly and professionally.
11. Documentation: Maintain accurate and organised service records, including customer information, vehicle details, service history, and repair orders.
Qualifications:
* Previous experience in a Service Advisor role is desirable.
* Strong communication and interpersonal skills.
* Proficiency with computer software and service management systems.
* Ability to work in a fast-paced, team-oriented environment.
* Excellent problem-solving and organisational skills.
* Must possess a valid driver's licence.
Rewards:
* You can expect a highly competitive salary.
* Discounts on vehicle repairs.
* We will provide training along with various other in-house training courses to ensure you have all the tools you need to fulfill the requirements of this role.
Skills:
Excellent customer service, confidence, communication.
Job Types: Full-time, Part-time
Pay: €16,785.00 - €32,000.00 per year
Expected hours: 24 – 40 per week
Benefits:
* Employee discount
* On-site parking
* Sick pay
Schedule:
* Monday to Friday
Work Location: In person
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