Planner coordinator

Job Title: Planner Coordinator (Social Housing Contractor)

We are seeking a skilled Planner Coordinator to join our team in Derry, Northern Ireland. As a Planner Coordinator, you will be responsible for planning and scheduling job orders, ensuring efficiency and cost-effectiveness while providing excellent service to our customers.


About the Role

This is an exciting opportunity to work with a well-respected Property Services and Social Housing Contractor, specialising in property alterations and modifications, damage restoration, and maintenance projects. You will work closely with clients across various sectors, including social and private housing, property management companies, care homes, schools, councils, and commercial buildings.


Main Responsibilities

* Be the initial point of contact for tenants for urgent, routine, and adaptation works
* Scheduling customer appointments and creating events
* Notifying customers on planned arrival of workers
* Assigning jobs to relevant trade/department within the required job category via computer communication while considering cost, customer service, and resource availability
* Raising survey events on new COTs, Adaptions, and Response jobs
* Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
* Liaise with administration team, supervisor, and management to answer queries and review works in progress
* Liaise daily with client district maintenance officers/administrators
* Monitoring of required completion dates, ensuring they are met, or extension requested were required
* Dealing with queries and complaint resolution
* Maintaining standards and processes to reach KPI targets


Requirements

* IT literate, proficient in Microsoft Office
* Previous experience of scheduling / logistics
* Experience in customer service and customer excellence
* Experience operating within the construction industry with a focus toward housing maintenance
* Excellent communication skills with the ability to manage client relationships
* Strong planning and organisation skills
* Ability to work on own initiative and as part of a cross-functional team
* Ability to work accurately under pressure and meet deadlines & targets
* Good understanding of operating costs and productivity levels
* Knowledge of construction and the skills off the team members
* Good customer service/customer care skills
* The ability to deal with the unexpected and good problem-solving skills