We are seeking a friendly and professional individual to join our team as a Hotel Receptionist. As the first point of contact for guests, the ideal candidate will possess excellent communication and customer service skills. The Hotel Receptionist will be responsible for providing guests with a positive experience from check-in to check-out.
Date Posted: 3rd October 2024
Closing Date: 9th November 2024
Job Type: Full time
Salary: Based on Experience
About the role
Main Duties and Responsibilities
* Meeting & greeting clients/customers in a warm, friendly manner.
* Ensuring a high standard of personal presentation.
* Excellent verbal and written communication skills.
* A good telephone manner.
* Customer service skills, patience, and tact.
* Taking Reservations by phone, email.
* Communicating with customers via social media platforms.
* Preparing Bills and dealing with payments for guests and accounts.
* Providing information and answering queries that guests may have.
* Listening to complaints and following procedure.
* Ensuring that necessary information goes to housekeeping, restaurant, maintenance, and management departments regarding guest needs.
What you will need
Required criteria
* Right to work in Ireland.
* Good command of English language.
* Working knowledge of computers, including Microsoft Suite.
Desired criteria
* Experience in a similar role.
Professional skills you’ll need for this job opportunity
A family-run hotel & bar group owned and managed by the Gallen Family.
About Gallen Hospitality
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal. Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and has been consistently named among Ireland’s top hotels in the Tripadvisor Traveller’s choice awards.
We pride ourselves on creating a positive working environment for all our employees, with employee well-being, autonomy, and supportive management at the core of everything we do.
Benefits
* Vacation and paid time off.
* Gym membership or wellness programs.
* 4-day work week.
* Free parking.
* Cycle to work program.
* Referral bonus.
* Preferential room rates.
* Discount on meals purchased.
* Discount on spa treatments or products.
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