Why Join Us? At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond. To learn more about what we make possible, meet some of our customers or take a look at some of our solutions. As a Customer Service Coordinator, you will join a global, dynamic and diverse team that is dedicated to supporting our customers and teams by providing exceptional service, ensuring smooth order processing, and collaborating across departments to deliver a seamless customer experience.Please note: Our working hours are 8 am - 5 pm from Monday to Friday. This is an on-site role at our office in Cork city five days a week for you to fulfill the tasks in the best set-up.In this role, you will: 1. Order Management and Customer Support:Place, update, and monitor sales orders in the ERP system.Respond to customer requests regarding placed orders, deliveries, lead times, or missing items.Manage incoming customer service emails and calls.Deliver software products, including licenses and creating accounts in Boardmaker Online.Manage Sensory Room and Environmental Control projects and liaising with relevant contractors for install.2. CRM and ERP System Monitoring:Monitor incoming information in the CRM and ERP systems.Work closely with sales, logistics, and finance to ensure smooth order processing, including refunds, credit notes, and return orders.3. Trial Bank Coordination:Respond to trial applications via the website and arrange delivery/collection with couriers.Provide support to customers during trials, ensuring devices are in suitable condition before and after use.Report key metrics and maintain trial-related data.What We Look For: We are looking for someone that has: Excellent communication and organizational skills to professionally engage with customers and manage multiple tasks effectively.A proactive, problem-solving mindset and the ability to adapt to changing priorities in a dynamic environment.Foundational understanding of financial terminology and concepts, such as credit, debit, and purchase orders.Familiarity with CRM and ERP systems (e.g., Salesforce, Visma, or Dynamics) is a bonus.Proficiency in Microsoft Office tools, including Excel, Word, and Outlook.Fluency in both written and spoken English in professional setting. What is Next?Please share your questions at mine.hacisalihoglu@tobiidynavox.com and submit your resume and/or LinkedIn profile (in English only) through our career website. We look forward to your application!Our Values: At Tobii Dynavox, our mission guides what we do, and our values guide us in how we do it. Across the organization, we are committed to being Collaborative, Considerate, Curious and Courageous. We build a trusting environment where every team member prioritizes our customers with empathy and insight. Bold ideas and learning lead to impactful solutions. Driven by curiosity, we continuously challenge the status quo to create meaningful, customer-focused solutions for our customers. What We Offer: At Tobii Dynavox, we believe in empowering individuals – including our employees - to reach their full potential. Here’s what makes us unique: Purpose-Driven Work: Join a company that transforms lives by giving a voice to those with communication challenges. Every day, your work makes a meaningful and concrete impact. “Yes, and...” Flexibility: Build a rewarding career AND enjoy time with loved ones. We offer flexible work options so you don’t have to choose between personal and professional goals. Growth and Development: Whether you’re advancing your skills or growing your career, we invest in your future with training, learning opportunities, and internal growth paths. Inclusive and Supportive Culture: Work in a collaborative, caring environment where diversity and individuality are valued. You’ll feel connected to both your team and our global community. A Global Leader with Heart: Be part of an innovative, forward-thinking company that combines experience and cutting-edge solutions with a mission to change lives.