Talent Partners is delighted to partner with a fast-growing technology company to recruit a Head of Professional Services for their business.
This role offers an exciting opportunity to drive client success, lead a dynamic team, and contribute to the continued growth of a forward-thinking FinTech organisation.
As the Head of Professional Services, you will manage a geographically dispersed team of 10+ professionals, ensuring exceptional service delivery and successful project outcomes in a fast-paced and innovative environment.
Key Responsibilities
1. Lead and mentor a diverse team of professionals, fostering a culture of collaboration, innovation, and continuous improvement.
2. Build and maintain strong relationships with key clients, understanding their unique business needs and providing tailored solutions.
3. Oversee the delivery of high-quality services, ensuring projects are completed on time, within scope, and budget.
4. Develop and execute the professional services strategy aligned with company goals.
5. Identify market trends and client needs to drive service offerings and business growth.
6. Implement best practices in project management and service delivery.
7. Monitor service performance metrics and continuously seek ways to improve efficiency and effectiveness.
8. Work closely with sales, marketing, and product teams to ensure cohesive service offerings and client communication.
9. Manage the budget for the professional services team, ensuring profitability and cost-effectiveness.
Minimum Requirements
1. 7+ years of experience in the professional services, consulting, or a related field, with at least 4 years experience in managing and leading teams.
2. Proven track record of successfully managing complex technology projects.
3. Strong understanding of project management methodologies and tools.
4. Exceptional communication, negotiation, and interpersonal skills.
5. Ability to think strategically while being detail-oriented.
This is an exceptional opportunity to join a high-growth FinTech company at an exciting stage of its journey. The role offers opportunities for career progression and personal development while making a significant impact on the company’s success.
To learn more about this fantastic opportunity, contact the Talent Partners team today!
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