We have Principal and Senior level contract roles in Galway for experienced Genesys Engineers.
This is a great opportunity to be at the beginning of new team setup, contributing to our Contact Centre platform and engineering.
You will lead technology solutions to deliver business value, collaborate in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps) as well as helping to transform the devops, provisioning, testing and operational capabilities of the platform.
Key Responsibilities:
* Lead technology solutions to deliver business value
* Collaborate in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps)
* Help transform devops, provisioning, testing and operational capabilities of the platform
* Simplify complex processes through consistency, refactoring and repeatability
* Grow an agile development culture and promote industry standard methodologies
* Guide and oversee the implementation of high-level and low-level designs
* Improve monitoring and operational stability practice
Requirements:
* Extensive voice/digital routing experience
* Expertise in using Genesys Composer to create and maintain complex routing strategies
* Strong organisational skills
* Excellent communication and problem-solving abilities
* Proficiency with Agile (Scrum, Kanban) delivery and software design
* Understanding of enterprise-scale platform architecture and high availability considerations
* Familiarity with Docker and container-based development and deployment practices as well as with CI/CD pipelines
* Proficiency managing, configuring and tuning Linux operating systems
* Ability to consult and help mediate and resolve routing issues, coordinate trouble reports and follow through to resolution with applicable logging and monitoring tools
* Able to demonstrate ability to effectively interact with all levels of management/personnel
* Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
* System monitoring and performance evaluation
* Documentation of process and procedures as assigned
* Experience navigating carrier customer portals
* Experience supporting 24/7, continuous availability production environments
Success Factors:
* Ownership: Take personal accountability and deliver strong results
* Collaboration: Thrive in a team-oriented, fast-paced environment
* Clean and testable code: Lead by example for less experienced engineers
* Continuous improvement: Question the status quo and seek ways to improve productivity
* Automation mindset: Embrace automation for high-quality software delivery