My client has an exciting opportunity for a French speaking Customer Success Manager to join their Dublin team to look after a set of key customer accounts.
The role:
* Provide maximum value to customers by building strong relationships
* Drive proactive engagement between the Customer Service teams and the company's product experts
* Develop the company as a trusted partner by assisting customers in planning and understanding the best ways to utilize their software or products based on the customer’s business needs
* Conduct Customer Satisfaction Reviews with customers on a monthly/quarterly basis to gauge customers’ levels of engagement and provide feedback regarding service improvements
* Respond to potential customer projects as they arise within your accounts
* Support the management of customer projects
* Act as an extra escalation point for customers, particularly when dealing with high priority incidents
About you:
* Proficient French speaker
* 3+ years’ experience in a Customer Success/Account Management Role
* Demonstrated understanding of Customer Success Management and Retention practices
* Excellent interpersonal skills required, particularly the ability to gain alignment and cooperation with colleagues to manage a subset of customers
What the company offers:
* Competitive compensation that rewards achievement
* High-level Health, Dental, and Vision insurance
* Life insurance & Income Protection
* 23 days Annual Leave plus 2 company days
* Generous Maternity & Paternity leave policies
* Employee Assistance Programme
* Fun and inclusive environment with regular events organised by Engagement and Diversity Committees
Location: Sandyford D18
If this interests you, apply now or mail your CV to us.
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