About Your New Employer
Our client is a forward-thinking organization spanning France and Europe, partnering with over 30 industry leaders across six countries. They prioritize employee well-being and work-life balance, fostering meaningful relationships and a culture of support and recognition.
About Your New Job
As an Operations Executive, you will be responsible for:
1. Assessing and processing claims within the PPI portfolio, ensuring full compliance with policy terms and conditions.
2. Making informed decisions on claims based on TPA recommendations, confirming approvals.
3. Administering medical subscriptions, liaising with TPAs and underwriters to ensure timely decisions.
4. Monitoring monthly reporting for accuracy and verifying claims transfer request forms.
5. Proposing and implementing improvements in claims investigations and settlements to streamline processes.
6. Providing operational support and assisting with partner management, including training and operational visits.
7. Managing customer service inquiries and maintaining high internal quality standards.
8. Building and maintaining strong partner relationships, providing ongoing training and operational support.
This role requires strong decision-making, process optimization, and the ability to manage vital relationships while upholding the highest quality standards.
What Skills You Need
Qualifications
A relevant qualification, such as a degree or insurance certification, is preferred.
Experience
Proven experience in claims handling is essential; medical underwriting experience is a plus.
Skills
Proficiency in English and French (C1/C2) is required; additional European languages are an advantage.
Strong customer relations and communication skills are essential.
What's on Offer
You will have the opportunity to:
* Work remotely from abroad in Europe/UK for 8 weeks per year, broadening your horizons.
* Experience a diverse, inclusive, and vibrant office environment, with flexibility to work from home 1-4 days a week to suit your lifestyle.
* Join a company that organizes regular events and initiatives to support meaningful causes while fostering a fun and engaging workplace.