Workforce Analyst
We are seeking a self-motivated Workforce Analyst to join our Worldwide Developer Relations team. The ideal candidate is passionate about operations, the App Store, and developer success.
Main Responsibilities
* Optimize staffing levels and schedules across Support teams by analyzing submission volume, forecasting demand, and monitoring service levels.
* Strategically manage employee availability to meet developer needs and business goals.
* Partner with cross-functional teams to develop long-term workforce strategies and design business requirements.
* SUPPORT initiatives that enhance employee engagement and operational scalability.
* Monitor compliance with labor laws, site and company attendance policies.
* Research and apply industry best practices in workforce planning and analytics.
Requirements
* 3+ years of experience in workforce management, operations, or analytics, preferably in a high-volume environment.
* Proficient in data analysis techniques to identify workforce trends, forecast needs, and develop actionable insights.
* Ability to create detailed reports and present to senior leadership.
* Collaborate with operations teams to design and implement effective scheduling and staffing models.
* Experience balancing business demands while focusing on efficiency and flexibility for employees.
* Strong background in inventory management.
* Experience using workforce management tools like Kronos or Workday.
* Advanced Excel and SQL skills.
Preferred Qualifications
* 5+ years of experience in workforce management, operations, or analytics, preferably in a high-volume environment.
* Bachelor's degree in Business, Data Analytics, Human Resources, or a related field.
* Experience in retail, supply chain, or technology industries.
* Knowledge of machine learning or predictive modeling techniques.