Join to apply for the Front Desk Receptionist role at Hyatt Centric The Liberties Dublin.
The Hyatt Centric is delighted to invite applicants for the position of Receptionist.
Working within the highly respected Hodson Bay Group, and with the impressive support of the Hyatt Partnership, explore this exciting journey with us in introducing and establishing the Hyatt Centric, The Liberties Dublin, as a leading hotel in the Capital.
We're proud to share that Hodson Bay Group is a part of the Failte Ireland Employer Excellence Programme and has recently been recertified as a Great Place to Work. With over 700 employees representing more than 50 countries, we remain committed to fostering a positive and inclusive work environment where every team member feels valued while delivering exceptional service to our guests. Additionally, the Group has been honoured with the Investor in Diversity Silver Accreditation, highlighting our dedication to promoting diversity and inclusion within our workforce.
Responsibilities:
1. Greet and welcome guests in a courteous and professional manner.
2. Process guests check-ins and check-outs efficiently and ensure accurate billing.
3. Assist guests with inquiries, provide information about hotel services, local attractions, and travel directions.
4. Handle phone, email, and online bookings, ensuring accurate input into the system.
5. Carry out all Reception duties as per the agreed standards.
6. Make the necessary preparations to deal with arrival of customers with advance bookings and ensure check-in procedures are completed correctly.
7. Ensure all guest queries either in person or by telephone are answered in a prompt and professional manner and escalate to management if necessary.
8. Communicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIP's and allocations.
9. Handle cash, credit, and other payment transactions accurately.
10. Coordinate with maintenance and other departments to meet guest needs.
11. Deal with Lost Property as per hotel policy.
Requirements:
1. Previous experience as a Receptionist in a hotel is desirable.
2. Excellent communication and interpersonal skills.
3. Ability to handle multiple tasks and work under pressure.
4. Proficiency in Opera.
5. Professional appearance and a positive attitude.
6. Flexibility to work shifts, including evenings, weekends, and holidays.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Administrative
Industries
Hospitality
#J-18808-Ljbffr