To exceed client expectations by adding value beyond the agreed Key Performance Indicators (KPIs) and to build CPM's business by developing the services provided to them.
To deliver, as a minimum, planned budget spend and to deliver agreed profit levels to CPM.
Key Responsibilities:
* Maintenance and development of client relationships, including regular meeting to review performance of the operation, both financially and against KPIs agreed
* To validate and interpret client reports and results, in order to provide executive summaries and provide appropriate recommendations to clients
* Identification of business development opportunities and preparation of and/or provide assistance to the Client Service Director to prepare and present profitable strategic proposals to add value to the client operation and extend the services provided
* To monitor and control budgets, ensuring sales and profit targets are met. To assist the Client Service Director in the preparation and negotiation of the operating budget for the following year
* To complete face-to-face client budget reconciliation meetings within six weeks of the period end
* To ensure the correct operational departments are fully briefed in time to be able to deliver the services required to fulfill the client's objectives and maximize profitability to CPM
* To keep fully up to date on client businesses, objectives and marketplace, to enable business-focused discussion and proposal of proactive operational solutions
* To maintain a full understanding of CPM's services, competition and marketplace, to enable business discussion and proposal of proactive operational solutions
* To provide an executive summary to accompany all client monthly reports
* To provide assistance to Senior Manager on all client and team-related issues where required
* To recruit, train, motivate, and develop direct reports and to ensure the field operation is effectively managed by being fully briefed, trained, and equipped to fulfill the set tasks
* To maintain and develop systems to measure the achievement of objectives, including an appropriate level of field accompaniment and auditing
* To encourage an environment of coaching, learning, and development within the team
* To conduct annual and mid-year appraisals for field team meetings
* Continuously review the client's business to identify and secure additional revenue streams from existing clients
* Demonstrate a good understanding of all CPM business units in order to capitalize on identified opportunities
* Prepare and conduct a formal annual review with the client focussing on innovative developmental recommendations drawn from best practice examples in use elsewhere within CPM
* To generate new ideas and ways of working
* To consistently strive to reach the highest standards of performance for customers.
* To ensure at all times that you operate in an effective and efficient manner to complete all tasks.
Requirements:
* Educated to Degree Level or Equivalent
* Management experience in a similar sales or service environment
* Excellent client management skills
* Good Financial acumen with the ability to prepare and control budgets
* Previous experience in motivating teams and developing work relationships
* Good report writing ability
* Ability to manage delivery against tasks of varying complexity from the planning phase, through identification of critical path analysis, milestone measurement to final implementation and evaluation
* Ability to present across all media to a high standard
* Strategic and commercial awareness
Benefits:
* Competitive basic salary
* Performance bonus
* Employee Assistance Program
* Structured Personal development supported by internal and external development activities
* Companywide recognition awards
* Discounted Health Insurance and access to company pension provider
* Active Diversity and Inclusion teams across the business
* IVF Support Policy
* Regular Company events and activities
* Product Discounts
* Bike to Work Scheme
* TaxSaver Scheme - discounted travel tickets.
* Referral payment schemes
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Business Development and Sales
Industries:
Retail
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