Job Description:
We are seeking fluent German speakers for various opportunities in Dublin, including Digital Marketing, Customer Service, Social Media, IT Support, Sales and Administration roles.
Tech Sales Roles:
- Inbound Focus (SDR):
Prospect and qualify warm leads, generating pipeline by follow-up via inbound calls/messages/marketing campaigns.
- Outbound Focus (BDR):
Research and identify potential prospects in the market, generating a pipeline via outbound calls/messaging.
- Hunter Focus (AE):
Manage the full-sales cycle, from prospecting to closing deals/negotiation and contract signature.
- Farmer Focus (CSM):
Manage client relationships and customer retention, ARR, renewals, up-selling, and cross-selling across product/service suite.
Customer Support Roles:
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions.
Technical Support Roles:
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Properly escalate unresolved issues to appropriate internal teams.
- Provide prompt and accurate feedback to customers.
Online Operation/Digital Marketing Roles:
- Set digital marketing strategies using all necessary tools.
- Research products, services, and current strategies to identify new opportunities.
- Analyze web traffic metrics and suggest solutions to boost web presence.
Online Social Media Content Review Roles:
- Ensure quality issues and defects are appropriately identified, documented, tracked, and resolved.
- Monitor, assess, and challenge team productivity, ensuring Educators reach their assigned targets.
- Identify and develop ad hoc reports to identify opportunities for process improvements.
What We Offer:
- Competitive Packages.
- Full training provided to take your hands-on Sales or Customer Service career path.
- People development plan with Corp and an attractive package of benefits.
- Entry-level roles that require no experience.
- On-site/Hybrid/Remote roles.
- Boost your professional experience with top Tech companies in the world.