We have an exciting opportunity for a Service Manager with our client based in Leixlip, Kildare. Reporting to the Operations Manager, the successful candidate will oversee key after-sales technical activities, drive best practices, and ensure seamless service delivery for the customer. This is a permanent position with an attractive benefits package. If you are an experienced sustaining lead or service/ contract manager with a vendor, this role would be highly suited to you.
Key Responsibilities:
1. Manage after-sales technical activities and ensure the service team meets contractual commitments.
2. Drive best practices and innovative service solutions.
3. Collaborate with account management to identify revenue opportunities.
4. Ensure operational performance aligns with customer and internal KPIs.
5. Act as a role model for safety (SHE) and quality standards.
6. Build customer trust and contribute to future sales.
7. Focus on team development, engagement, and succession planning.
8. Influence new equipment design to enhance serviceability.
Minimum Requirements:
1. Must have 6+ years in advanced technology or the semiconductor industry.
2. Strong leadership, relationship development, and managing/motivating large teams.
3. Excellent customer management/change management experience.
4. Experience managing business costs, overheads, gross profits, ensuring alignment with financial goals and ensuring operational efficiency.
5. Strong commercial, technical, and problem-solving skills.
6. Knowledge of ISO 9001, 14001, and 45001.
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