We have an exciting opportunity for a Service Manager with our client based in Leixlip, Kildare. Reporting to the Operations Manager, the successful candidate will oversee key after-sales technical activities, drive best practices, and ensure seamless service delivery for the customer. This is a permanent position with an attractive benefits package. If you are an experienced sustaining lead or service/ contract manager with a vendor, this role would be highly suited to you.
Key Responsibilities:
* Manage after-sales technical activities and ensure the service team meets contractual commitments.
* Drive best practices and innovative service solutions.
* Collaborate with account management to identify revenue opportunities.
* Ensure operational performance aligns with customer and internal KPIs.
* Act as a role model for safety (SHE) and quality standards.
* Build customer trust and contribute to future sales.
* Focus on team development, engagement, and succession planning.
* Influence new equipment design to enhance serviceability.
Minimum requirements:
* Must have 6+ years in advanced technology or the semiconductor industry.
* Strong leadership, relationship development, and managing/ motivating large teams.
* Excellent customer management/ change management experience.
* Experience managing business costs, overheads, gross profits, ensuring alignment with financial goals and ensuring operational efficiency.
* Strong commercial, technical, and problem-solving skills.
* Knowledge of ISO 9001, 14001, and 45001.
For a confidential discussion about this opportunity, please contact Ranait Coughlan
ranait.coughlan@collinsmcnicholas.ie
(090) 6450664(01) 66 200 88
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