About the Job
We are seeking an Operations Manager with strong operational and technical leadership skills to lead a team of highly technical support engineers. The ideal candidate will have a proven track record of recruiting and retaining top talent, excellent people management skills, and experience working with infrastructure teams.
Responsibilities
* Lead a team of technical support engineers and build automation and services that make operating a massive-scale infrastructure simple and easy.
* Own the end-to-end customer experience and channel requirements to improve service performance, scalability, and reliability.
* Work directly with AWS engineering teams to ensure high-quality, quick resolution customer experience.
Requirements
* 2+ years of experience managing technical teams with significant personnel management experience and examples of developing engineers and building successful teams.
* Strong technical and analytical skills, with a focus on operational excellence and quality management.
* Data and metrics-driven focus, both qualitative and quantitative.
* Strong analytical background, comfortable in ambiguous situations.
* Strong verbal and written communication skills, able to write strong business proposals.
Preferred Qualifications
* Strong business, operations, and technical vision, with experience working across organizational boundaries.
* Experience operating mission-critical online services, including multiple data centers and thousands of servers.
* Experience managing IT environments on behalf of customers.
* Experience as a systems administrator or software development engineer, with knowledge of Web services, systems administration (Linux and/or Windows), Networking, Java, Perl, Ruby, and Python.
About Amazon
Amazon is an equal opportunities employer, committed to diversity and inclusion in the workplace. We value work-life balance and offer a range of benefits to our employees, including flexibility, mentorship, and career growth opportunities.