Cloud Service Engineer (Mobile Support) Role Overview
We are seeking a Mobile Services Support Engineer to join our O&M department in Dublin. This team is responsible for global cloud service O&M and provides 24/7 cloud service stability and security services, with a focus on mobile services reliability, availability, monitoring/alerting, and capacity planning within the EU region.
Responsibilities:
* Monitor mission-critical, customer-facing systems across public cloud environments and work closely with global SRE teams to assist in daily services/applications maintenance, as well as continuously identifying improvements in the existing deployment approaches.
* Provide daily maintenance of services in the cloud, including 24/7 on-call support, and develop and deliver timely reports on service metrics.
Requirements:
* Excellent communication skills, critical problem-solving skills, and ability to analyze complex technical issues within strict SLAs.
* A fast learner, self-motivated, and enjoy taking on new challenges in a fast-paced environment where you have the freedom to deliver impact at your own pace.
* Bachelor's Degree in Computer Science/Telecommunications or equivalent experience related to Information Technology, with experience as an IT/Internet distributed systems engineer or SRE managing a SaaS/PaaS environment, focusing on monitoring and day-to-day service maintenance.
* Experience operating in a Linux environment, configuration, and operation with monitoring tools, and knowledge of network technologies.
* A systematic problem-solving approach, effective communication skills, and a sense of drive.
* Knowledge of programming languages and/or script languages (e.g., Bash or Python), certification in ITIL, or understanding of DevOps environment and ISO27001/CSA-STAR standards is a competitive advantage.
About Us
Adecco Ireland is acting as an Employment Business in relation to this vacancy.