Job Title: IT Administrator
This role will provide IT Support primarily for the INSERT SITE but will include some remote support of other UK/EU sites to meet business and Production needs.
Key Responsibilities:
* Provide guidance and influence positive behaviours of the IT Site Support staff.
* Maintain strong lines of communication with departmental management, comfortable with weekly reporting & collaboration with others at different locations.
* Underpin and contribute to L1 & L2 support functions and associated administrative processes including BAU KPIs,
* Drive effective use of the Service Desk and work on behalf of our users to ensure issues & requests are handled in a timely manner.
* Assist in the standardisation of Processes and Administration across the sites IT functions.
* Participate effectively in project teams at a site level where IT resource is required
* Contribute to the Maintenance of Documentation - SOP's, BCP, DR Ensure that Security practices & standards are maintained and adhered to, include those surrounding Data & Physical/Perimeter solutions.
* Provide Systems & Application Support, through the maintenance of Knowledgebase material (One Note), relevant vendor or external training and upgrades.
* Identify where Systems & Processes can be automated and propose solutions to improve or remove low value activities.
Requirements:
* Familiar with hypervisors & virtualisation, Networking & the Windows Server and Client ecosystems as well as proficient in user productivity software (O365).
* Reporting into the IT Service Delivery Manager you should be comfortable with weekly reporting and remote collaboration.
* Able to logically prioritise tasks and schedule work accordingly.
* Able to meet deadlines and respond positively to pressure.
* The ability to work well within a team environment.
* Contractor & Vendor management, support & negotiations Software Licencing & Management
Education and Qualifications:
* Relevant IT based qualification or a minimum of 1 years experience in a related technical field.
* ITIL v4 Foundation Relevant Experience Demonstratable experience within technical systems support, typically 3 years but minimum of 1yr should be within FMCG/Food Manufacturing or experience in a related technical/ Systems administration field is to be expected
Core Values:
* Stop Think and Act Safely targeting Zero Harm Trust and Respect through Open and Honest Communication Responsive to the Voice of Our Customer Integrity is core to Everything we do Value our People Excellence in Everything we do