Job Description
Customer Service – Account Manager: North Dublin.
Ref No: DT18198
North Dublin, Republic of Ireland
Competitive salary
The Role:
1. To host customer conference calls, emails and meetings both off-site and on-site
2. To manage the customer order books both in terms of the customer portal and the ERP system
3. To manage the information flow between the customer and the internal departments through appropriate/relevant media formats
4. To process identified reports including on-time delivery, forecasting and sales v forecast
5. To report and monitor on key performance indicators for the Customer Service Department
6. To manage the quotation process through receipt, distribution, submission and the feedback to the relevant departments
7. To participate in the ECN process including the liaising with customers on ECNs
8. To help manage the