Job Title: Contracts Team Lead
Role Purpose:
The role involves leading a team of contracts specialists who provide timely and precise contracts management support to sales, deal hub, consulting, events, and procurement.
Major Responsibilities/Accountabilities:
* Ensure timely completion of signature requests on agreements while obtaining all necessary approvals as per local legal requirements.
* Handle escalations for ad hoc requests from other business units.
* Participate in ensuring below activities are completed by team members within designated SLAs:
* Manage global email inboxes and respond to emails, live calls, and voice mails within each business day.
* Manage legal/contract requests and work with others to meet individual and group objectives and deadlines.
* Suggest process improvements to provide greater support and coverage for DH/sales/legal/contracts.
* Complete other tasks as required.
* Manage training materials and tools used in daily routine.
* Interview, train, motivate, and performance manage team of specialists, including timely completion of performance reviews and Individual Development Plans.
* Tactfully handle any escalations or complaints, including manager as appropriate.
Expected Results:
* Contribute to organizing the specialist team for globally consistent execution and be first line manager for escalations.
* Provide ongoing coaching to foster a growth mindset environment.
* Ensure the training manual stays relevant and up-to-date.
Professional Experience:
* Minimum five years' experience in contracts/documents administration department of an international firm or intellectual property based business gained after college.
* Proven track record in leading a diverse team in a high-paced environment.
* A strong professional and customer service orientation is required due to being the first point of contact for many Gartner clients and internal associates.
Technical/Professional Skills & Competencies:
* Experience in a fast-paced work environment, preferably in client service, prioritizing workload based on value of business to Gartner versus complexity of legal terms review.
* Proficiency with Microsoft Office and database systems.
* Ability to handle multiple priority activities/projects at once within allotted SLA.
* Good understanding and knowledge of the IT industry.
* Strong interpersonal and relationship building skills.
* Excellent verbal and written communication skills, incorporating requirements, action plan, and timeline when communicating with internal subject matter experts.
* Process-driven, methodical, organized, and pays strong attention to detail.
* Ability to work autonomously (high degree of self-reliance/self-starter).
* Team player with good time management skills.
About Us:
Gartner guides leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
We do important, interesting, and substantive work that matters. We hire associates with the intellectual curiosity, energy, and drive to want to make a difference.
Gartner offers a great place to work with limitless opportunities for you to grow professionally and flourish personally. We have a vast market potential ahead of us, providing you with an exciting trajectory long into the future.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.