Bolands of Gorey are currently looking for a Part-Time Customer Service Administrator to join our team. Established in 1986, Bolands of Gorey is a family run business, providing the largest selection of quality carpet, furniture and flooring in the South East.
Tasks and Responsibilities:
* Answering phones, emails and responding to customers in a timely manner.
* Process orders in-store, over the phone and by email.
* Payment processing.
* Ordering products/stock and liaising with suppliers in relation to same.
* Contact customers and organise deliveries.
* Track orders with suppliers and provide updated information to customers accordingly.
* Liaise with delivery team and warehouse in relation to orders/stock.
* Take ownership of and resolve queries and complaints in a timely manner.
* Provide support to the sales team when required.
* Carry out general ad hoc duties when required.
Key Requirements:
* 2+ years experience in a customer facing role.
* Deliver exceptional customer service as the first point of contact in a professional and helpful manner.
* Experience in complaints handling, ideally within a retail environment.
* Excellent communication and interpersonal skills.
* Ability to work well under pressure and on own initiative.
* Multi-tasking and prioritisation skills are essential.
* Microsoft Office knowledge.
* Attention to detail and ability to problem solve.
* Flexible and hardworking team player.
Important Please Note:
Part-time Position (3 days).
Weekend work required on a rota basis.
Flexibility Required - Extra days may be required during busy periods/holiday cover.
Please apply with Cover Letter & CV.
No third party calls please.
Job Type: Part-time.
Work Location: In person.
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