Conference & Banqueting Manager
This position is responsible for the smooth and efficient management of the C&B Department. The Conference & Banqueting Manager will co-ordinate and set up functions, maintaining open communication between clients and banquet service departments at all times.
The successful candidate will actively take part in C&B sales of the hotel and in the absence of other Managers - take on other F&B and Duty Manager responsibilities as designated.
Scope of Work:
* Overall responsibility for the smooth running of the Meeting Rooms, Ballroom, Cinema Room and any space that accommodates functions and privately booked events.
* Manage and lead the activities of the above areas assigned to you, to improve & maintain productivity, food quality, service and to increase volume, sales and profits.
* Ensure that Assistant Manager and supervisors have clear goals and responsibilities.
* In conjunction with the Deputy GM manage the administration and operational planning (rota) of the departments assigned to you.
Main Responsibilities:
* Confer with Deputy GM and GM on revenue forecasts, budgets, policy and future planning.
* Monitor and ensure that all Bar & Restaurant colleagues follow the correct procedures for taking orders, serving food and beverages, clearing tables and billing guests according to standards.
* Ensure that all controls and procedures are in place and are being checked to ensure the smooth and effective running of the department.
* Work within the budgeted F&B margins, wage costs and staff productivity ratios, to ensure the efficient running of the department.
* Responsible for the overall control of stock and wastage and following up on stock discrepancies.
* Set financial targets and goals for the teams in order to achieve a productive and profitable result.
* Develop initiatives to build sales, profitability and guest counts, reporting on such to Deputy GM and GM, including Social Media and Marketing in conjunction with the Sales and Marketing Department.
* Attend all relevant management meetings as required.
Key Performance Indicators:
* Efficient work practices to agreed deadlines.
* Adherence to budgets as laid out in Departmental P&L accounts.
* Levels of staff turnover and absenteeism within department.
* Staff morale with the department as indicated in Employee survey.
* Customer Satisfaction at all times.
Benefits:
* Competitive rate of pay.
* Relocation Assistance.
* Access to our Company Pension Scheme.
* Employee referral bonus.
* Friends & Family discounts across our restaurants.
* Special rates in our hotel accommodation.
* Paid internal and external training days.
* Access to Trained Mental Health First Aiders.
* Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month.