Atlantic Projects Company is seeking a full-time IT Helpdesk Specialist to provide frontline support for end-users, ensuring seamless IT operations across our construction sites and corporate offices.
Our IT department is committed to delivering high-quality technical support, implementing IT solutions, and enhancing business functions through effective technology management.We are looking for a proactive, customer-focused individual who thrives in a fast-paced environment, enjoys problem-solving, and takes full ownership of technical issues from diagnosis to resolution.
The ideal candidate must also be flexible to travel to various job sites to support network and infrastructure mobilisation as needed.
Position available for an immediate hire.Position OverviewAs an IT Helpdesk Specialist, you will be the primary IT resource at our Limerick office while also providing remote and on-site support to project locations and our Derby UK office.
You will be responsible for supporting end-users and ensuring the smooth operation of technology systems.
This role requires expertise in hardware, software, networking, and infrastructure, along with the ability to adapt to the dynamic conditions of an active construction environment.Helpdesk & End-User Support:Serve as the first point of contact for IT-related issues via ticketing system, phone, and in-person support.Support and troubleshoot laptops, printers, mobile and networking devices, escalating complex issues when necessary.Assist users with software applications, including Microsoft 365 applications.Provide support for user onboarding/offboarding, including provisioning of laptops and mobile devices, end-user connectivity, and remote desktop connections.Administer and manage Microsoft 365 services such as Exchange Online, Teams, OneDrive, and SharePoint.Maintain documentation of troubleshooting steps, resolutions, and user guides for common IT issues.Other responsibilities as needed to support various needs in end user and back-office operations.Education and Experience RequirementsDegree in Information Technology or 2+ years of experience in an IT Helpdesk role or similar, preferably with field experience.Strong understanding of Windows Environments, networking protocols, and IT infrastructure.Hands-on experience with Microsoft 365, including Exchange Online, Teams, OneDrive, SharePoint, and Entra ID.Excellent communication, coordination, and time management skills.Ability to diagnose & resolve IT issues swiftly and effectively.Experience working with helpdesk ticketing systems.
Adherence to policies and procedures as documented for IT related activities.
Maintaining accountability, responsibility, and expectations as defined for helpdesk related activities.DesirableIT Certifications such as Microsoft Modern Desktop Administrator Associate, Microsoft Security, Compliance, and Identity Fundamentals, Microsoft Azure Administrator Associate, CompTIA certification highly beneficial.Familiarity with ITIL framework or best practices in IT Service Management.Experience with Mobile Device Management (MDM) tools such as Intune, including setting up policies, managing mobile devices, and troubleshooting device-related issues.Understanding of cybersecurity principles, MFA, data protection, and compliance policies.Driving license and access to own car.