Key Responsibilities:
* Liaising with the business to actively gather customer requirements.
* Providing industry expertise to internal clients and project delivery teams.
* Review and approval of Business Software Solutions.
* Contributing to Applications support and service delivery.
* Assisting with client and project delivery team training.
* Application support for production team users in Fintech Business Software Applications.
* Engaging with other business users including finance, actuarial, product development, and SQA.
* Service management of change requests throughout the software development lifecycle from Design through to Production.
* Planning, scheduling, and prioritization of features included in software releases.
* Evaluating Key Vendor suppliers against agreed obligations such as Sprint Agreements, KPIs, and SLAs.
* Vendor Release Management.
Familiarity with Enterprise Business Applications Software, particularly Fintech software solutions, Insurance Industry, or insurance products would be an advantage.
ERP/ CRM or Enterprise Software Applications service delivery, change request coordination, or any Insurance Business knowledge or Consultancy org background is also valuable.
This role requires a mix of business and technical skills, experienced in business applications service delivery, release management, and applications change request support.
A background in IT business analysis/change analysis and business applications support/production, with a flair for service management or Service Delivery is advantageous.
You must be willing to work in a hybrid environment (2 days per week in Dublin office).
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to effectively engage with various stakeholders.
This is a permanent position with attractive employer benefits and career advancement opportunities.
Please note that EU/EEA/UK citizens or current valid full working visa holders in Ireland only need apply. No sponsorship considered.
Please also note that you must be based within a reasonable commute of Dublin City Centre office location to attend office 2 days per week.
Other key terms include: IT Service Management, IT Service Manager, Applications Service Manager, Applications Support Analyst, Software Support Analyst, Business Applications Support Analyst, Applications Support Analyst, Software Service Delivery Specialist, Service delivery analyst, Change analyst, Software release manager, Software applications release management, enterprise software applications delivery management, Production Support Manager, Production support analyst, ERP Applications Support, Application Service management, software service management, Insurance, Banking, Fintech, financial technology, financial software, enterprise software applications, Jira, ERP, SAP, Oracle Applications, Microsoft Applications, Ms Dynamics applications.