Job Title: Field Service Engineer
Reports to: Healthcare Technology Manager
This position provides a fantastic opportunity for a motivated Field Service Engineer to join a team of three experienced engineers dedicated to offering technical support for high-quality, precision equipment. The successful candidate will undergo a structured training program, which includes manufacturer-certified courses and hands-on training alongside senior engineers at customer locations. The role encourages professional development, providing the chance to build expertise in advanced equipment and technology within a dynamic, collaborative engineering environment.
Primary Responsibilities:
* Carry out technical repairs, both preventative and corrective, on specialized equipment at customer locations and other designated sites.
* Advise and take the lead on installation requirements for specific healthcare equipment.
* Participate in local and international technical training for products and any other related equipment to build technical knowledge.
* Develop and sustain a high level of technical competence to ensure independent and confident performance on the job.
* Stay informed of emerging technologies relevant to modern technical devices.
* Exhibit commercial awareness and maintain an orientation towards market trends.
* Travel flexibly across the 32 counties to support customers as needed.
* Work collaboratively within the team to achieve organizational and team objectives.
* Assist with administrative tasks related to spare parts inventory and maintain necessary records.
* Align with company policies and procedures to maintain high standards of service and conduct.
* Engage proactively in any team activities that enhance customer satisfaction and team efficiency.
Key Skills:
* Detail-Oriented: Pays close attention to all aspects of work, ensuring accuracy and quality.
* Team Contributor: Proactively helps and collaborates with colleagues, fostering positive team relationships.
* Problem Solving: Employs a structured approach to problem-solving, identifying root causes and evaluating various solutions to implement the best possible outcome.
* Customer Rapport: Builds a positive connection with clients, maintaining an approachable and enthusiastic demeanor.
* Effective Communication: Demonstrates openness, understands others' emotions, and conveys essential information efficiently.
* Multi-tasking: Manages multiple tasks simultaneously and maintains balanced, cooperative relationships. Willing to compromise without compromising integrity.
Qualifications and Experience:
* Degree in electronic, electrical, mechanical, biomedical engineering, or a comparable technical field.
* Proficient in IT and strong communication skills are essential.
* Previous experience in technical services (maintenance and repair) or IT hardware is beneficial but not required.
* Comfortable working within clinical settings and interacting with healthcare professionals (e.g., clinical staff, technicians, engineers).
* Familiarity with relevant EU regulations and standards for technical equipment, such as EN 60601 and ISO quality standards.
* Valid driver’s license.
* Willing to travel regularly throughout Ireland, with occasional further travel as required.
Location: Nationwide
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