About the Role:
We are seeking an Order Management Specialist to join our dynamic team in a leading technology company, providing essential order fulfillment account management for the European market.
This role involves partnering with various internal departments, including Sales, Operations, Marketing, and Credit and Collections, to ensure seamless service delivery from order acceptance to delivery.
Key Responsibilities:
* Process purchase orders received via email, fax, or partner portals into SAP and Salesforce.
* Verify pricing against customer contracts or approved discount matrices.
* Confirm product availability and coordinate with Purchasing to determine lead times when necessary.
* Prioritize product allocations in situations of limited supply.
Essential Skills and Qualifications:
* High-energy and ability to perform well under pressure in a fast-paced, evolving environment.
* Strong customer-centric approach.
* Fluency in French or Spanish, or another European language, is highly desirable.
* Excellent time management and prioritization skills.
About the Job:
As an Order Management Specialist, you will be responsible for the daily processing of customer purchase orders within SAP, managing orders through the system, and addressing customer, sales, and partner inquiries.
This includes validating purchase orders, checking product availability, and ensuring strict adherence to company booking policies. You will also collaborate with key departments on order backlog, prioritization, and maintain accurate customer master data records.