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Customer Service Representative
Apply remote type Fully on premise locations Dublin time type Full time posted on Posted Yesterday job requisition id JR102752
Job Description
Benefits:
* Competitive Salary
* Twenty-two days annual leave
* Medical refund scheme
* Enhanced statutory sick pay
* 1.5% employer matched Pension scheme
* Enhanced Maternity and Paternity benefits
* Access to Hubex benefits and discounts platform
* Life Assurance x2 basic salary
* Employee Assistance Programme
* Opportunities for career advancement and professional development
* Voluntary flu vaccination voucher
* Bike to Work Scheme
Responsibilities:
* Managing replacement & corporate rentals on a day-to-day basis
* Building and maintaining excellent relationships with both internal and external customers
* Communicating with internal departments and branches daily when required
* Ensuring all insurance transfers are up to date, monitoring & extending where necessary
* Updating and extending replacement rental agreements
* Ensuring stock is accurate in your location – conduct audits and regular fleet checks
* Processing retail van & corporate rentals in a customer-facing environment
* Checking vehicles back into our fleet, documenting damage, completing relevant paperwork, and ensuring all processes are followed.
* Handling all customer queries in a professional and courteous manner.
* Ensuring the location is opened and closed correctly and maintaining a strong attention towards security.
* Adhering to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
* Performing ad hoc duties as directed by Management.
Skills Required:
* Excellent communication skills - written and verbal
* Strong attention to detail and conscientious approach to work
* Ability to multi-task in a busy environment
* A fluent English speaker
* Calm attitude
* Ability to construct reports using Excel
* MS Excel knowledge highly desirable
* Ability to work on own initiative while still being a team player
* Clean, full driving license for a minimum of 2 years
* Team player who works productively with a wide range of people
Why Choose Europcar?
We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation, we have big ambitions, and everyone who is part of our team can contribute to – and benefit from - our success. Joining the team of this market-leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer individuals and businesses a wide range of car and van rental services, whether for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com
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