About Northern Trust:
Northern Trust is a globally recognized, award-winning financial institution with over 130 years of experience and 22,000 partners serving the world's most sophisticated clients.
Role/Department
The successful candidate will be based in Limerick and responsible for developing and maintaining client relationships internally & externally.
The role entails working as an individual within a team environment with responsibility for owning the service delivery to significant clients.
The successful candidate will own all aspects of service delivery to ensure we exceed our client expectations for all custody queries.
Key Responsibilities
* Ownership of Custody Relationship for assigned clients.
* Point of consultation for all client queries including investigation and resolution work.
* Initiates frequent, proactive communication with internal and external clients.
* Leads / Conducts Service Reviews.
* Structured daily tasks and checklists to be completed and signed off.
* Adherence to departmental controls with an emphasis on REMS, CASS and MIFID II requirements.
* Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties.
* Track service & delivery results against project plans and SLD (Service Level Delivery).
* Attend to all aspects of service delivery, from daily client deliverables, all client custody queries, internal queries, new product and process and any process relating to clients under your remit.
* Provide appropriate escalation of service & delivery and other relevant issues / opportunities to Relationship Managers / Client Service Managers / Internal Stakeholders.
* Manage the overall service to clients with the goal of delivering proactive, unparalleled client service.
* Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business.
* Assist with the development of junior colleagues within the department by sharing knowledge and expertise.
* Identify recurrent issues and bring to resolution.
* Create and foster an inclusive environment where team members interact with trust, respect and a shared sense of purpose and collective impact.
Skills/Qualifications
The successful candidate will benefit from having several years' experience within Fund Services (preferably Custody), technical knowledge of the securities industry, its products and instruments, and working knowledge of Microsoft applications.
Strong leadership skills, excellent interpersonal skills, ability to persuade and influence change / best practice, ability to communicate with partners and clients at all levels, and ability to create and foster an inclusive environment are also essential.
The candidate should possess the initiative to take ownership and lead projects resulting from market/regulatory changes.
Working with Us
Northern Trust is committed to providing innovative financial services and guidance to the world's most successful individuals, families, and institutions.
We serve the world's most sophisticated clients using leading technology and exceptional service.
As a Northern Trust partner, greater achievements await.
You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve.