Job Title: Services Manager
This is a temporary position within the Medical Directorate, reporting to the Operations Manager. The duration will be between 17 and 19 months.
The successful candidate will work 35 hours per week as an agency employee and be paid an hourly rate equivalent to the annual salary. The salary scale associated with this position is €58,254-€75,728.
The candidate will also accrue 30 days annual leave per year and paid Bank Holidays.
Purpose of the Role:
* To drive and support the operational service requirements in the Day Services pillar of the MED Directorate.
* To deliver key directorate objectives based on: Quality and Safety Access Flow Team Resources and Waste
Responsibilities:
* Accountability: Analyse demand capacity metrics and ensure services comply with targets.
* Analyse Resources: Review and analyse resources within the Directorate, suggesting proposals to improve efficiencies, productivity, and service delivery.
* Implement National Clinical Programmes: Assist in the implementation of national clinical programmes as directed.
* Oversee Administration Services: Oversee administration services, ensuring efficiency, high quality, and adherence to protocols.
* Review Administration Functions: Review administration functions to identify and implement improvements.
* Deputise for the Operations Manager: Deputise for the Operations Manager during absences.
* Access/Flow: Understand capacity & demand concepts and metrics and assist the Clinical Director, Operations Manager in designing and delivering KPI data to analyse services and make informed decisions on improvements and service development.
* Ensure Compliance: Ensure services comply with all access protocols, SOP's and National Programme requirements.
* Review Performance Indicators: Review performance indicators and measurement targets in conjunction with the ADON and the directorate team.
* Develop Action Plans: Develop and monitor action plans in conjunction with the speciality leads, ADON and directorate team to address variation in demand and capacity and unmet KPI's.
* Standardise Patient Flow Processes: Standardise patient flow processes for effective appointment management, including receipt, triage, appointment scheduling, attendance, non-attendance and follow-up of all appointments.
* Conduct Waiting List Validation Exercises: Conduct waiting list validation exercises as per protocols.
* Support Data Collection: Support and maintain data collection requirements for evaluation of clinic efficiencies.
* Quality: Support continuous quality improvement working with the directorate team to ensure safety and quality are central to the delivery of all services ensuring a fully patient focused and centred service.
* Address Complaints: Address and review complaints and incidents in a timely manner and develop action plans as appropriate.
* Patient Satisfaction: Devise and implement processes to continuously test and measure patient satisfaction within the directorate as required.
* Evaluate Effectiveness: Continuously evaluate the effectiveness of the services and introduce related changes where appropriate and to constantly strive to improve services.
* Audit Data Collection Processes: Audit data collection processes and standards.
* Team Management: Direct responsibility for the management of all administrative staff.
* Recruit and Retain Staff: Ensure the highest calibre staff are recruited to and retained within the directorate.
* Culture: Promote and affect a responsible and accountable culture amongst staff.
* Succession Planning: Plan succession management for all administration functions, ensuring that their job descriptions properly describe their functions and responsibilities.
* Project Manage Initiatives: Project manage new initiatives as required.
* Funding Submissions: Assist the finance department in costing & funding submissions to funding agencies regarding new/increased expenditures and/or reduced income levels.
* Financial Information: Participate in developing financial information in relation to planned service developments in conjunction with the hospital management.
* Budgeting: Assume shared responsibility in the preparation of all budgetary costings, plans and proposals and assist with the development of patient & activity level costing information.
* Other Duties: Deputise for senior personnel during absences as needed.
* Committees: Act as a member of relevant committees or working groups.
* Health and Safety: Comply with Health and Safety regulations as outlined in the Safety, Health and Welfare Act 2005.
Requirements:
* Sufficient administrative capacity to discharge the functions of the grade.
* 2 years' management experience.
* Desirable: Previous experience managing IPDC and OPD services.
* Proficient in IT skills (Word, Excel, Power Point, Outlook).
* Strong analytical skills.
* This position may be subject to Garda Vetting and Foreign Police Clearance.
Benefits: 30 Days Annual Leave