Job Summary
We are seeking a skilled and experienced individual to join our Service Support team as a Resourcer. This is an exciting opportunity for someone who is passionate about water treatment solutions and is committed to empowering employees to make a real difference.
Duties and Responsibilities:
* Generate and provide customers with sales quotations for parts and consumables, liaising with service engineers to obtain relevant information where necessary.
* Follow up sales quotations within agreed timescales, taking full responsibility of closing out sales quotations on the internal system.
* Identify areas where sales may be falling short and liaise with customers to address this, following up with customers after breakdown visits have been completed.
* Generate quotations, liaise with clients, process and order equipment, prepare documents for engineer visits, conduct site visits when necessary, and post-sale follow-up with clients.
* Report weekly sales information to the Service Director/Head of Internal Service Business and prepare information for engineering contractual visits.
* Assist other team members as needed, carry out administrative duties to support the efficient operation of the service function, and assist the Service Business Manager/Service Business Team Lead with day-to-day running of the Service Department.
* Participate in company stock checks as required, assist other department managers as needed with administration and ad-hoc tasks, provide back-up support and cover within the service department during periods of absence, generate purchase orders for subcontractor labour, and cover reception and phones as required.
* Perform general reporting and undertake any other ad-hoc duties as required.
Qualifications:
* Attention to detail
* Team player
* Experience in Contracts Administration
Additional Information:
We offer a range of benefits, including flexible working, competitive pension, health insurance, opportunities for growth and development, and a commitment to diversity and equal consideration for all applications.