**Job Title:** Payroll Member
This role is based just outside Limerick city and after your training period will move to a hybrid working schedule, three days in the office, two from home.
The client is searching for someone who enjoys a payroll, whether you have a headcount of 10+ people or 1,000, the client is happy to meet with an experienced payroll individual who is looking for the next step in their career.
Your Key Responsibilities:
* Use case management software to capture, investigate and respond within timescales to queries (employee, business, HR).
* As part of an agreed rota work closely with wider HR/Timekeeping teams to provide first level responses to employee queries via telephone and ticketing solution
* Ensure efficient and effective follow up action is completed and where required collaborate with other areas to close out the case or escalate to achieve closure.
* Monitor and report on trends with a view to identifying corrective action to proactively eliminate recurring issues which are giving rise to repetitive queries and or concerns for employees.
* As a reliable and proactive partner, provide key service support to HR.
* Ensure document management and maintenance in accordance with Shared Services quality management system and statutory document retention requirements.
* Reporting on People and HR data, to include regular quality checks on master data
* Process the fortnightly and monthly payrolls.
* Ensure compliance requirements (Revenue - PAYE, PRSI, USC, other and Pensions) are dealt with correctly and timely.
* Process and manage pension activity including set up, pension queries and pension reporting.
* Maintain strict confidentiality on all matters surrounding this role.
* Procedure development, process enhancement and technology improvements in conjunction with manager and key stakeholders with delivery of continual improvement initiatives.
* Champion and operate excellent customer service within the team and wider unit.
* Actively identify and participate on training and development requirements and opportunities to enable a fully cross functional team and ensure continuity of service to all customers.
Your Knowledge, Skills and Experience:
* IPASS qualification/Payroll qualification is essential
* Experience in a technical
capacity on Oracle E-Business Suite 12i is an advantage
* Excellent analytical skills and software experience (Oracle, SharePoint, MS Office, specifically Excel)
* Strong Communication Skills
* Ability to work in pressurised environment
* Ability to work on own initiative work well within a team
* Substantial experience relevant to the role including strong payroll and customer service experience
* Proactive query handling / issue resolution displaying excellence in customer service
* Personal and professional integrity
* High personal motivation and ability to work on own initiative
* Demonstrate excellent organisational skills
* Ability to work to strict deadlines and handle conflicting priorities
* Possess a positive, flexible work attitude
* Ability to work and positively influence as part of an integrated team and cross functionally
* Limitless commitment to continual improvement and customer service