About Us Cois Sionna Desmond Credit Union is a not for profit, community-based credit union, proudly supporting its 37,000 members across its 11-branch network, located throughout the Limerick and North Kerry region.
The Role We are delighted to invite applications for the role ofMember Service Officer on a full-time, permanent basis.This is an exciting opportunity for individuals interested in an entry-level role in a financial services environment, wishing to utilise their existing education (ideally in business or financial services) within a community-based organisation.
Applicants should be motivated to learn and develop cross functional skills, committed to achieving high standards and be open to undergoing training to become a qualified financial advisor on commencement.
Inter branch travel may be required, with base locations in Newcastle West and Askeaton.
The Member Service Officer positions will deliver a best-in-class standard of member service in a frontline and back-office environment.
The successful candidate will be responsible for processing day to day financial transactions for our members, including loans and insurance, dealing with queries, and offering information and support as required.
The key purpose of the role is to support members, by providing a superior level of assistance and service in a timely and efficient manner, to existing and potential new members.
This role will be responsible for promoting services and products that benefit members.
Role Requirements Ideally one years experience within a financial regulated, customer facing environment,QFA / CUA qualifications or equivalentdesirable but not essential.
Be member focused with a proven track record delivering exemplary member service, maintain accurate, concise records in line with relevant data policies/procedures aligned to regulatory and legislative requirements.
Excellent verbal, numerical and written skills, ability to update member data in line with Anti Money Laundering Legislation.
Communicate effectively and sensitively when responding to members face to face, on the phone and through email.
Detail oriented and well organized, able to work on own initiative.
Proficient in Microsoft Word, Excel, and Outlook applications, along with good keyboard skills.
A problem solver, with the ability to handle escalations effectively.
Flexible and adaptable to learn and work on different tasks, in different situations.
Approachable and friendly, with good teamwork and collaboration.
Promote a culture that reflects the Credit Unions values and encourages good performance and excellent member services.
Full clean driving licence and access to a vehicle are desirable as travel between branches may be required.
How to Apply Interested applicants should forward an up-to-date CV and cover letter, on or before close of business on Monday, 7th April 2025.
Cois Sionna Desmond Credit Union Limited is proud to support an inclusive and diverse workforce.
Cois Sionna Desmond Credit Union Limited is regulated by the Central Bank of Ireland.
A copy of our recruitment privacy policy is available on our website, Skills: Customer Service QFA Administration Cash Handling Accuracy Confidentiality Benefits: Educational Assistance Work Life Balance Pension Employee Assistance Programme