Senior Technical Recruiter specializing in HR Consulting and Executive Search
The purpose of this role is to provide a professional, friendly and engaged service to our customers. You will be a visible and active presence in our branches, delivering a personal customer experience.
Role Responsibilities:
1. Greeting and engaging with customers on banking hall floor – enquiring as to their needs
2. Guiding customers to the appropriate self-service options – mobile app, internet banking and kiosks. Directing to Teller/Customer Service if required
3. Handling basic queries and complaints – directing to senior staff as required
4. Engaging with customers using iPads, updating customer information and sales needs
5. Identifying sales opportunities, handing over to suitable staff as required
6. Cash handling – processing and managing cash and cheque lodgements at Teller as required. Responsible for balancing cash at end of day and managing levels throughout the day
Essential Skills and Experience:
1. Customer Service experience, high standard of service and demonstrated awareness of the importance of same
2. Resilient and hard-working – busy work environment
3. Good communication and interpersonal skills – ability to work as part of a team in a busy branch
4. An ability to adapt to new technologies, using our digital platforms to enable customers to self-serve
Seniority level
Entry level
Employment type
Contract
Job function
Administrative, Business Development, and Customer Service
Industries
Banking
#J-18808-Ljbffr