To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.An exciting opportunity to be a part of the Salesforce Finance and the Revenue Operations Team. The Global Support Contract Specialist role provides Quote-to-Cash expertise and guidance to our Account Executives within the Small Medium & Commercial business units globally. This guidance includes but is not limited to deal structure questions, quote support, contract support, deal calculations, service delivery support, and ensuring quotes are in compliance to revenue & company policy. The role requires a strong understanding of internal quote-to-cash systems systems as well as ESMB business practices. Specialists need to work independently with minimal oversight and in a team environment with other specialists or business partners to help solve complex issues with speed and accuracy. They must also be extremely detailed, solution-oriented, and be able to clearly communicate to globally diverse stakeholders.Responsibilities Include: Provide outstanding Quote-to-Cash support and guidance to help Account Executives execute Sales transactions.Work with Sales, Revenue Recognition and Legal on deal execution and provide suggestions and assistance for contract negotiations or customer satisfaction issuesCreate and modify quotes as requiredEnsure compliance with all company policies and responsible for SOX complianceTrain Sales and in particular less experienced AE’s and facilitate cross-training among the teamContributes ideas and innovations to improve upon existing systems, work processes and proceduresCreate and update internal departmental PoliciesProvide subject matter expertise on projects within Sales OperationsReview submitted contract and order forms for completeness, accuracy, and conformance to Salesforce Order Acceptance policyAssist with onboarding of new team membersWork with Sales and Collections to assist resolution to customer billing investigations and disputesChallenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysisShare best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge baseEstablish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriateRequired Skills/Experience:Bachelors degree or equivalent combination of education and experience1-2 years minimum customer order management, sales operations, or sales/customer support experienceContract structuring and Commission Calculation experienceDesired Skills/Experience:Demonstrated participation in process improvement initiatives and/or project management experienceExcellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quicklyAbility to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperativeAbility to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environmentExtreme attention to detailAbility to clearly articulate case resolutions and actions required by Account ExecutivesThrives in a team environmentAble to use Microsoft suite of tools effectivelySalesforce experience a plusDemonstrated initiativeAbility to analyze problems quickly and seek out solutions to achieve optimum outcomes in case resolutionAbility to work independentlyAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.