Position Summary/Mission:
Deliver high-quality, customer-focused technology services and IT help desk support, providing innovative solutions while maintaining standard practice and consistency. Implement and support new technology and tools for users, contributing to the company's profitability and success.
Fundamental Components Requirements Including But Not Limited To (* Denotes Essential Functions):
1. Provide IT desktop support, maintenance, installation services, and problem resolution and help desk support (*).
2. Act as the point of escalation for Level 1 and 2 issues for customers, team members, and management to ensure optimum service quality through ongoing management and continuous improvement initiatives (*).
3. Manage administrative processes (asset management, de-acquisition, change/service requests, and problem management) (*).
4. Install and configure IT devices, peripherals, printers, and network equipment (*).
5. Evaluate customer business needs while adhering to corporate standards and meeting Service Level Agreements.
6. Facilitate communication among customers, team members, and other company areas.
7. Assist on various IT projects and new initiatives. May be required to act as Project Leader for assigned initiatives.
8. Develops and keeps current on new technology and its benefits to the company direction.
9. Perform and participates in BCP (Business Continuity Plan) initiatives, Corporate Real-Estate Project initiatives (Office Closures/Office relocation/Consolidations), Major Project Initiatives (Application & OS Rollout, Desktop Refresh, etc.) (*).
10. Support and test IT Technology and provide feedback and may participate in research of non-standard product solutions to meet customer needs.
11. Perform systems administration and support responsibilities including printers, mobile phones handsets, and A/V equipment (*).
12. Implement efficiency changes and improvements in ways of working.
13. Develop strong working relationships with key partners, including business areas, IT project and development teams, risk and compliance, and relevant 3rd party suppliers.
14. Drive continuous improvements by implementing processes and procedures that provide business value and improve functional performance.
15. Lead issues and risks effectively, ensuring they are identified and actioned in line with controls.
16. Demonstrate flexibility to cope with changing demands based on business priority.
Background/Experience Desired:
17. Minimum of 4 years of IT infrastructure & desktop support experience.
18. MCSE/MCA or related computer experience.
19. ITIL Foundation certified.
20. In-depth knowledge of end-user computing systems and hardware, client functions, and applications.
21. Excellent consultative and communication skills.
22. Analytical ability, decisiveness, and strong judgment.
23. Ability to work effectively with customers, business areas, IT infrastructure teams, other IT management, and staff.
Technical Experience:
* Microsoft Office Applications.
* Windows & Mac OS and their relevant hardware & applications.
* Network fundamentals and devices.
* Active Directory.
* MS Intune, iPhones & Android handsets.
* Cisco VPN.
* VMWare.
* Cloud Infrastructure support (MS Azure).
* Excellent knowledge of cyber security and prevention of malicious attacks, viruses, and malware.
* Video & Audio-conferencing equipment & applications.
* Windows servers (desirable).
* Citrix Xen App server (desirable).
About Cordavis:
We supply safe, affordable medications to the U.S. market through our partnership with FDA-approved pharmaceutical manufacturers. Our top priority is to guarantee quality control and global supply chain continuity as we commercialize Cordavis branded products.
We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.