The Shelbourne, Autograph Collection, is Dublins most prestigious and historic five star property.
Located in the beautiful location of St.
Stephen's Green in Dublin 2, for almost 200 years, it has been the beating heart of hospitality, unforgettable experiences and luxury within the capital.
Job Description Report for work at scheduled time ensuring appearance and presentation meets the required standard.
Prepare yourself for each shift by ensuring that you are aware of all information by reading the memo board and taking part in handover and 15-minute training.
Ensure Service Standards are being delivered consistently.
Handle any guests problems or complaints in an understanding and hospitable manner.
Resolve through the LEARN process.
Strive to achieve single contact resolution for our guest.
I am on stage -Basic 16- always look your best, in the correct uniform, compliant with the uniform and grooming policy and have Savvy BASICS card, always maintain a professional image.
Ensure you can speak The Shelbourne history - have your history sheet with you at all times.
Collect work sheets, bleep and keys from the Housekeeping (HK) office at your appointed start time.
Collect equipment, ensure you have the correct tools for the job if not you must let your Accommodation Supervisor know.
Be aware of the Brand Standards and ensure you delivering compliant service.
You will be allocated work to complete between the hours of 2.30pm and 5.30pm.
Turn downs to be started from 6pm.
After completing the turn down you report to your Accommodation Supervisor.
Ensure that all Ecolab bottles are filled and that the suitcases are stocked with supplies for the morning shift.
Make sure the both areas are clean and tidy at all times.
Turndowns to be completed following Autograph standard and LSOP.
Rooms with a Do not disturb card (DND) should not be knocked or entered, but re-visited prior to going off duty and a card placed under the door if turndown not completed.
Report to the Accommodation Supervisor any extra departures, rooms on DND or rooms not requiring service.
Make note/be aware of guest preferences, magazines, books, and kids toys etc.
Meet and greet the guest with a smile.
Ensure that you are offering assistance at all times.
Use the guest name when possible.
Try to obtain guest name at every opportunity.
Use proper telephone etiquette as per the LSOP.
Trolleys should be kept neat and tidy throughout the evening and stocked and cleaned after your shift.
Tidies public areas/corridors on the floors.
Replaces light bulbs in rooms as required.
Any guest laundry found in occupied rooms should be brought to the attention of the HK office immediately.
Make sure there is a filled out form in the bag.
If not sure make sure to contact your immediate supervisor.
All room service trays and trolleys must be removed from the guestrooms and the corridors and placed on the lift landing.
Cleans and empties vacuum cleaner and assist in the tidying of the store cupboard at the end of the day.
Before going off shift, trolley should be restocked, cleaned and put away.
Return your list and keys to the HK office at the end of your shift.
Attend departmental meetings and participate actively, share best practices Guest Satisfaction Sets a positive example for guest relations.
Human Resources Maintains superior relations with associates and responds to queries accurately and timely Financial Management Assists in the financial management of the Accommodation function Understands the impact of the Accommodation operation on the overall hotel Other Performs other duties as assigned to meet business needs.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Skills:
Cleaning public areas Basic cleaning Greet Guests Turndown service Hotel Cleaning Carpet cleaning Cleaning