Infrastructure Specialist
Responsible for overseeing the day-to-day operations of the organization's global network. This person will work with the team of IT professionals responsible for ensuring that all networking systems are running smoothly and securely.
The person in this role will be tasked with developing new strategies and plans for improving the network in the future. This could include anything from expanding the network to accommodate more users, upgrading hardware or software, etc.
Key Responsibilities:
* Develop and maintain standard procedures for installation and maintenance of network, security and telephony systems software.
* Develop, implement and test, network and security recovery mechanisms.
* Install, configure and maintain network and security infrastructure services.
* Install, configure and maintain network management systems.
* Install, configure and maintain network devices such as firewalls, routers, Layer 2/3 switches, wireless controllers and access points.
* Provide guidance and vision on the latest security practices, tools, and technology for the advancement and refinement of the Global security environment.
* Assess security risks and make recommendations for new applications and design secure solutions.
* Provide technical support and 2nd level services in the areas of network, security and telephony infrastructure to IT staff both local and globally.
* Perform network, security and telephony hardware failure diagnosis and manage field service for resolution.
* Evaluate network, security and telephony hardware/software for standards-based implementation at sites worldwide.
* Manage full end-to-end, client to server communication reliability and performance.
* Perform network, security and telephony device software problem diagnosis and implement bug fixes/workarounds.
* Select, configure and install network as well as security hardware, options and software.
Qualifications & Experience:
* Degree in Computer Science or Engineering, or equivalent combination of formal technical education.
* Minimum 5+ years relevant experience.
* Strong knowledge and experience with Microsoft, Cisco, UCaaS technologies focused on large scale enterprise deployments.
* Strong knowledge and experience with enterprise class LAN and WAN devices such as firewalls, switches, and routers.
* Strong background in networking. Must have working experience with some, or all of the following protocols: BGP, OSPF, 802.1Q, STP, Ethernet, IPv4, IPv6, TCP, UDP, and SNMP.
* Functional knowledge in Software Defined Networking.
* Functional knowledge in SD-WAN technologies and management.
* Knowledge of WAN and LAN concepts, network security, network optimization, performance monitoring, system resiliency, server backup and recovery, workstation connectivity, and Internet connectivity.
* Technical ability and knowledge to quickly integrate, implement and document new technologies while supporting and maintaining the existing core infrastructure.
* Work effectively within a cross-functional team environment to deliver project tasks and assignments on time and on budget.
* Strong written and oral communication abilities.
* Experience with solutions for monitoring network and telephony performance, reliability and stability.
* Work experience with enterprise LAN/WAN technology.
* Identifies opportunities for improvements and sponsors projects to management.
* Develops and manages significant project tasks according to corporate IT standard methodology.
* Demonstrated ability to make independent judgments with review from management.