Job Description
The Kindle Ingestion and Expansion (KIX) team plays a crucial role in enabling independent authors, content creators, and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited, and the Kindle Owners' Lending Library. Additionally, KIX facilitates the creation of print formats for sale on Amazon's global marketplaces, bookstores, and other online retailers using Amazon's Print on Demand (POD) technology.
This team is vital to Amazon's vision of providing customers with the world's largest selection in their preferred format – eBook or paperback.
Key Responsibilities
* Provide comprehensive support for incoming tickets, including extensive troubleshooting tasks, covering multiple products, features, and services.
* Work on operations and maintenance-driven coding projects, primarily in shell scripts, web technologies, with potential Java-based projects.
* Support software deployment in staging and production environments.
* Develop tools to aid operations and maintenance.
* Report system and support status.
* Own one or more digital products or components.
* Capture customer notifications and workflow coordination to maintain service level agreements.
* Collaborate with the support team for handing off or taking over active support issues and creating a team-specific knowledge base and skill set.
About Our Team
We value diversity and inclusion within our team culture. We strive to create an environment that fosters learning, curiosity, and trust among team members.
We believe striking a balance between personal and professional life is essential for long-term happiness and fulfillment. We offer flexibility in working hours and encourage finding a balance between work and personal lives.
Our team prioritizes mentorship and career growth. We have a diverse mix of experience levels and tenures, and we aim to create an environment that celebrates knowledge sharing and mentorship.
Requirements
* At least 2 years of software development or technical support experience.
* Experience with troubleshooting and debugging technical systems.
* Unix experience.
* Scripting experience in modern programming languages.
Preferred Qualifications
* Knowledge of web services, distributed systems, and web application development.
* Experience with troubleshooting and maintaining hardware and software RAID.
* REST web services, XML, JSON experience.