Housing & Customer Services Officer (Full Time, Permanent Position)
Ark Housing Association based in Belfast is a progressive housing association with ambitious plans for growth over the next five years.
Job Summary
Reporting to the Housing & Customer Services Manager, you will be responsible for delivering a range of frontline housing management and customer services in accordance with the association's policies and procedures.
Key Responsibilities:
* Housing Allocations
* Income Accounting and Rent Arrears Management
* Anti-social Behaviour Case Management
* Community Liaison and Tenant Participation
* Housing Support Services
Requirements:
* Relevant 3rd Level education (University Degree or Equivalent) or A minimum of 5 GCSEs including English and Maths and at least 3 years relevant experience in a housing/property management role within the last 8 years
* Have a minimum of 1 year's experience within the last 5 years in a housing/property management role incorporating at least three of the following service areas: Allocations / Voids Management Anti-social Behaviour Community Engagement and Tenant Participation Rent Account & Arrears Management
* Have a proven track record in successfully developing relationships and partnership working with other agencies to help deal with and resolve tenancy and neighbourhood issues
* Excellent interpersonal and communication skills
* Be competent in the use of the Microsoft Office software suite
* Hold a current valid driving license and have access to the use of a motor vehicle
Benefits:
* Salary range £30,413 to £34,939 with a Contributory Pension Scheme (NILGOSC), currently 19% Employer Contribution
* Remuneration including employer pension contribution is equivalent to £36,191 to £41,577
* Salaries are reviewed annually and uplifted in accordance with the association's Remuneration Policy
* This post attracts an annual essential car user allowance of £1,239 and mileage is reimbursed at a rate of £0.45 per mile travelled for work purposes
* Access to a Salary Sacrifice Electric Car Leasing Scheme with Monthly Head Office Charging Allowance
* 22 days annual leave moving to 27 after 5 years' service and 32 days after 10 years' service
* 13 customary holidays per annum
* A range of excellent work and family-friendly policies
* Hybrid Working arrangements
* On-site gym
Ark Housing Reserves the Right to Enhance the Criteria for Short Listing Suitable Candidates Without Further Notification
Ark Housing is an equal opportunities employer.